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Full Time Application Support Engineer Jobs in Toronto, ON

Scotiabank

PAM Solution Support Engineer

Toronto, ON · On-site

The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and ... Monitor overall application health and take proactive action to remediate issues. * Upgrade ...

Alstom

SCC Application Design Engineer

Toronto, ON · On-site

Could you be the full-time Application Design Engineer - Supervision Control Center (SCC) in ... Support defect analysis to identify component causing issue (product, module, data, Human Machine ...

Alstom

SCC Application Design Engineer

Toronto, ON

Could you be the full-time Application Design Engineer - Supervision Control Center (SCC) in ... Support defect analysis to identify component causing issue (product, module, data, Human Machine ...

Alstom

SCC Application Designer

Toronto, ON

Could you be the full-time Application Design Engineer - Supervision Control Center (SCC) in ... Support defect analysis to identify component causing issue (product, module, data, Human Machine ...

Alstom

SCC Application Designer

Toronto, ON · On-site

Could you be the full-time Application Design Engineer - Supervision Control Center (SCC) in ... Support defect analysis to identify component causing issue (product, module, data, Human Machine ...

PwC

CyberArk Support Engineer

Toronto, ON · Hybrid

CA$84K - CA$134K/yr

Learn more about our Application Process and Total Rewards Package at: PwC Canada acknowledges that ... While AI supports parts of our recruitment process, final hiring decisions always involve human ...

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All JobsApplication Support Engineer JobsFull Time Application Support Engineer JobsFull Time Application Support Engineer Jobs in Toronto, ON

Full Time Application Support Engineer information

What is a full time application support engineer?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.

What are the key skills and qualifications needed to thrive as a full time application support engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by full time application support engineers, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What are the most commonly searched types of Application Support Engineer jobs in Toronto, ON?

The most popular types of Application Support Engineer jobs in Toronto, ON are:

Full Time Application Support Engineer jobs near you
Infographic showing various Full Time Application Support Engineer job openings in Toronto, ON as of July 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution.

RQ10557 - Application Support Specialist - Senior

Source Code

Toronto, ON • On-site

CA$55.52 - CA$59.48/hr

Full-time

Posted 12 days ago

Job description

RQ10557 - Application Support Specialist - Senior
Duration : 7 Months (155 Business Days) + 1 Possible extension

Location: ONSITE at 40 St Claire Avenue West

Must Have:

  • 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
  • Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
  • Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
  • Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
  • Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
  • Maintains and updates technical documents and procedures.
  • Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

Responsibilities:

  • Provides support to teams within the organization, and to external clients when required.
  • Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
  • Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
  • Maintains and updates technical documents and procedures.
  • Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.
  • Work with the PM towards maintaining client relations, facilitating client meetings and managing client expectations, preparing presentation materials, onboarding, and offboarding project resources.
  • Work with Project/Product Manager (PM) towards facilitating and conducting end user training sessions, develop training materials (manuals or videos), preparing meeting minutes and other documents.
  • Monitor and manage service agreements (budget, scope. timelines), identifying key performance indicators and raising flags as needed.
  • Support other activities as assigned by project/product managers.

General Skills:

  • Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
  • Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
  • A team player with a track record of meeting deadlines, managing competing priorities and client relationship management experience.
  • Ability to explain complex ideas to those with limited IT and systems knowledge.
  • Exceptional verbal and written communication skills.
  • Listening ability and patience.
  • Extraordinary customer service and relationship management experience.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $55.52/hr - $59.48/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $44.42/hr - $47.58/hr T4