Director of Customer Experience
ALIYA of Homewood is seeking a dedicated and compassionate Director of Customer Experience to join our team. As a key member of our facility, you will be responsible for planning, implementing, and delivering exceptional customer service to our residents and their families. If you possess a strong track record of providing outstanding customer experiences, excellent communication skills, and a passion for delivering high-quality care, we encourage you to apply.
Responsibilities
Assist in planning, developing, organizing, and evaluating the facility's customer service programs and activities
Meet and greet new residents, observing their attendance, mood, behavior, and degree of involvement to evaluate facility customer service and resident satisfaction
Support all departments, including Dietary, Laundry, Housekeeping, Activities, and Social Services, to ensure the daily needs of residents are met
Provide customer service that meets the needs of residents and families within the scope of services the facility can provide
Participate in community planning related to the interests of facility customer service and the needs of residents and families
Assume the authority, responsibility, and accountability of Concierge
Coordinate customer service initiatives with other departments as necessary
Participate in facility surveys (inspections) conducted by authorized government agencies as needed
High school diploma or equivalent required
Ability to read, write, speak, and understand the English language
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Company-Paid Life Insurance
Critical Illness Insurance
Short-Term Disability Insurance
Accident Insurance
Hospital Indemnity Insurance
401(k) Retirement Savings Plan
On-Demand Pay Option
Paid Time Off (PTO)
Tuition Reimbursement Program
Job Type: Full-time
Location: ALIYA of Homewood | Homewood, IL
If you are a motivated and caring individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join the team at ALIYA of Homewood and help create a welcoming, supportive environment for our residents, families, and staff.