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Full Time Aetna Customer Service Jobs in Riverside, CA

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Full Time Aetna Customer Service information

See Riverside, CA salary details

$9

$17

$28

How much do full time aetna customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for full time aetna customer service in Riverside, CA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What is a full time Aetna customer service job?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a full time Aetna customer service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What are some common challenges faced by full time Aetna customer service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are the most commonly searched types of Aetna Customer Service jobs in Riverside, CA?

The most popular types of Aetna Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Full Time Aetna Customer Service jobs?

Cities near Riverside, CA with the most Full Time Aetna Customer Service job openings:

Full Time Aetna Customer Service jobs near you

Full-Time Customer Service Associate

Lake Forest, CA • On-site

The UPS Store #0026
See more jobs at The UPS Store #0026external

$20/hr

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
*Some of the perks of joining The UPS Store team!
* Full-time position (40 hours)
* Day time retail hours 8:30am-6:30pm - Flexible hours
*Meal compensation
*Medical Benefits
* Paid Vacation
* 401k plan
* Paid day off on your birthday
*Monthly sales incentives in additional to base salary
JOB DESCRIPTION
  • The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
  • Prompt, reliable, and responsible
  • Weekend availability is a must
  • Strong computer skills and training in applications will be provided.
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Fluent English & Spanish speaking is a plus
  • Able to lift 50 pounds
  • The full-time and part-time positions will be required to work on weekends.

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Able to lift 50+ pounds
  • Communicates effectively with customers
  • Prompt, reliable, and responsible
  • Available to work weekdays and weekends.

QUALIFICATIONS
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • High school diploma or GED required

BENEFITS
  • Medical Insurance
  • Flexible Schedule and Daytime hours
  • Uniforms Provided
  • Advancement Opportunities ability to grow within the company
  • Monthly Sales Incentives
  • Company-paid Notary and Live Scan / Fingerprinting certification
  • Retail Store day time hours 8:30am - 7:00pm

COMPENSATION
  • Starting at $17 hr (after training) up to $20 hr w/ Sales Incentive (Salary Based + medical benefits)

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