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Full Time Aetna Customer Service Jobs in Riverside, CA

Kohl's

Full-Time Customer Service Supervisor

Irvine, CA · On-site

$23.50 - $36.45/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... Pay Range: $23.50 - $36.45 Kohl's offers a variety of benefits to associates depending on full-time ...

Kohl's

Full-Time Customer Service Supervisor

Tustin, CA · On-site

$23.50 - $36.45/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... Pay Range: $23.50 - $36.45 Kohl's offers a variety of benefits to associates depending on full-time ...

PrideStaff - Ontario, CA

Customer Service

Chino, CA · On-site

$17.50 - $18.50/hr

Pridestaff is currently seeking a Customer Service Representative for a manufacturing company ... This is a full-time, contract to permanent position with opportunity to grow. Please see job ...

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Full Time Aetna Customer Service information

See Riverside, CA salary details

$9

$17

$28

How much do full time aetna customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for full time aetna customer service in Riverside, CA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What is a full time Aetna customer service job?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.

What are the key skills and qualifications needed to thrive as a full time Aetna customer service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What are some common challenges faced by full time Aetna customer service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are the most commonly searched types of Aetna Customer Service jobs in Riverside, CA?

The most popular types of Aetna Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Full Time Aetna Customer Service jobs?

Cities near Riverside, CA with the most Full Time Aetna Customer Service job openings:

Full Time Aetna Customer Service jobs near you

Full-Time Customer Service Associate

IST Management Services

Irvine, CA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

196th of 256 rated facilities management

Job description

Overview

Consider a new, rewarding career today as a Full-Time Customer Service Associate with IST Management Services! Ideal candidates will have relevant experience in mail operations, customer service and a desire to grow their professional career in business services. We are committed to both excellence for our clients and upward mobility for our employees.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM.  No nights or weekends!

Compensation: $17.00 - $17.00/hour

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

Who we are

We have over 1,800 employees and have been in business for over 29 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Responsibilities

This is a full-time position performing shipping/receiving and mail related services.

  • Mail Operations - Sort incoming mail and handle according to established procedures
  • Receiving Shipments - Receive, process and deliver packages
  • Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume environment
  • Adhere to all safety procedures
  • Take direction from the site manager and assistant site manager
  • Participate in cross-training 
  • Perform other tasks as assigned to uphold client and site needs
Qualifications

Ideal candidates will have relevant experience in mail operations and customer service.

  • Valid drivers' license
  • High school diploma or GED is required
  • Knowledge of Microsoft Office and basic computer and Internet savvy
  • Ability to lift up to 55 pounds on occasion
  • Standing for long periods of time; significant walking

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Employment Type: FULL_TIME

What IST Management employees say

Pay

Benefits

Hours and flexibility

Workplace

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