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Full Time 24 7 Chat Support Jobs in Indiana (NOW HIRING)

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Marketing Lead Coordinator

Indianapolis, IN · On-site

$17 - $18/hr

He/she will field incoming marketing calls and will ensure every patient is contacted within 24 ... Provide website chat support EDUCATION AND EXPERIENCE * High School Diploma Equal Opportunity ...

24 Seven Talent

Sewing Machine Operator

Carlisle, IN · On-site

$13.75 - $16.50/hr

This individual will help take products from concept to production while supporting and improving existing development and manufacturing processes. Location : Carlisle, IN The ideal candidate has ...

24 Seven Talent

Sewing Machine Operator

Carlisle, IN · On-site

$13.75 - $16.50/hr

This individual will help take products from concept to production while supporting and improving existing development and manufacturing processes. Location : Carlisle, IN The ideal candidate has ...

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All Jobs24 7 Chat Support JobsFull Time 24 7 Chat Support JobsFull Time 24 7 Chat Support Jobs in Indiana

Full Time 24 7 Chat Support information

What is the difference between Full Time 24 7 Chat Support vs Customer Service Representative?

AspectFull Time 24 7 Chat SupportCustomer Service Representative
Work EnvironmentOnline, remote, chat-basedIn-office or remote, phone and in-person
Required SkillsTyping speed, online communication, problem-solvingCommunication, interpersonal skills, product knowledge
CertificationsNone typically required, some technical knowledgeCustomer service training, sometimes certifications
Work Hours24/7 shifts, including nights and weekendsRegular business hours, some flexible shifts

Full Time 24 7 Chat Support focuses on online, chat-based customer assistance around the clock, requiring quick typing and online communication skills. Customer Service Representatives may work in various environments, handling calls or in-person interactions during standard hours. Both roles serve customer needs but differ mainly in work setting and hours.

What cities in Indiana are hiring for Full Time 24 7 Chat Support jobs?

Cities in Indiana with the most Full Time 24 7 Chat Support job openings:

Full Time 24 7 Chat Support jobs near you

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Provide email, phone, and live chat support to customers for airport parking and parking/hotel package reservations.

  • Identify and escalate product and website feedback to management to help improve products and processes.

  • Communicate with team members and management primarily via Skype to coordinate support activities.

Job description

Company Description

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. 

Qualifications

Desired Skills & Experience

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS - Virtual Call Center software, enterprise email and live chat solutions - and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.
Additional Information

 The Fine Print

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available

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