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Frontline Associate Jobs in Phoenix, AZ (NOW HIRING)

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues * Take ownership of customer-related issues ...

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues * Take ownership of customer-related issues ...

TJX Companies

Retail Department Coordinator

Surprise, AZ · On-site

$16.15 - $16.65/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

TJX Companies

Retail Department Coordinator

Surprise, AZ · On-site

$16.15 - $16.65/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

Tjx

Retail Department Coordinator

Surprise, AZ · On-site

$16.15 - $16.65/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

Velociti Services

General Cleaner - Nights

Phoenix, AZ · On-site

$19.60/hr

As a Cleaner at Velociti Services you will be part of our frontline associates that provide commercial cleaning services onsite at client locations focusing on standard custodial and janitorial tasks ...

Velociti Services

Cleaner

Phoenix, AZ · On-site

$19.60/hr

As a Cleaner at Velociti Services you will be part of our frontline associates that provide commercial cleaning services onsite at client locations focusing on standard custodial and janitorial tasks ...

Velociti Services

Cleaner-P

Tempe, AZ · On-site

$17/hr

As a Cleaner at Velociti Services you will be part of our frontline associates that provide commercial cleaning services onsite at client locations focusing on standard custodial and janitorial tasks ...

HelloFresh

Operations Trainer

Goodyear, AZ · On-site

Train, Cross-Train or Re-Train Training Ambassadors, Associates, and Frontline Leaders using network standard training methods such as classroom, On-the-Job (OJT), and Powered Industrial Equipment ...

AEG

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... As a frontline partner to our customers, you will primarily support general and non-paid support ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... As a frontline partner to our customers, you will primarily support general and non-paid support ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... As a frontline partner to our customers, you will primarily support general and non-paid support ...

HelloFresh

Operations Trainer

Goodyear, AZ · On-site

$24.25/hr

Train, Cross-Train or Re-Train Training Ambassadors, Associates, and Frontline Leaders using network standard training methods such as classroom, On-the-Job (OJT), and Powered Industrial Equipment ...

Velociti Services

Cleaner

Chandler, AZ · On-site

$17/hr

Mon - Sat 7 pm to 1:30 am Work Location: 7450 W Orchid Lane, Chandler, AZ 85226 As a Cleaner at Velociti Services you will be part of our frontline associates that provide commercial cleaning ...

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All JobsFrontline Associate JobsFrontline Associate Jobs in Phoenix, AZ

Frontline Associate information

See Phoenix, AZ salary details

$10

$19

$32

How much do frontline associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for frontline associate in Phoenix, AZ is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.53 per hour, depending on experience, location, and employer.

What is a frontline associate?

Frontline Associates are employees who interact directly with customers, clients, or the public in various industries such as retail, hospitality, healthcare, and customer service. They are responsible for providing assistance, answering questions, resolving issues, and ensuring a positive customer experience. Frontline Associates play a crucial role in representing the company’s brand and values, as they are often the first point of contact for customers. Their duties may include handling transactions, managing inquiries, and maintaining a clean and welcoming environment.

What are the key skills and qualifications needed to thrive as a frontline associate, and why are they important?

To thrive as a Frontline Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Excellent communication, problem-solving, and teamwork skills help you create positive customer experiences and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and achieving organizational goals.

What are some common challenges faced by frontline associates, and how can they be effectively managed?

Frontline Associates often encounter challenges such as managing high customer volumes, handling difficult customer interactions, and adapting to rapidly changing priorities. Successfully navigating these situations requires strong communication skills, resilience, and the ability to remain calm under pressure. Many organizations support their Frontline Associates with regular training, clear escalation procedures, and a collaborative team environment to help address these challenges and ensure customer satisfaction.

What is the difference between Frontline Associate vs Cashier?

AspectFrontline AssociateCashier
ResponsibilitiesCustomer service, assisting with product inquiries, stocking shelvesProcessing transactions, handling payments, issuing receipts
Required SkillsCommunication, customer service, basic product knowledgeMath skills, attention to detail, customer interaction
Work EnvironmentRetail stores, supermarkets, convenience storesCheckout counters, retail stores, supermarkets
CertificationsNone typically requiredNone typically required

While both roles are customer-facing in retail settings, Frontline Associates have broader responsibilities including assisting customers and stocking, whereas Cashiers focus primarily on processing transactions at the checkout. Both roles require strong communication skills and are essential for retail operations.

What are the most commonly searched types of Frontline jobs in Phoenix, AZ?

The most popular types of Frontline jobs in Phoenix, AZ are:

What are popular job titles related to Frontline Associate jobs in Phoenix, AZ?

For Frontline Associate jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Frontline Associate jobs in Phoenix, AZ look for?

The top searched job categories for Frontline Associate jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Frontline Associate jobs?

Cities near Phoenix, AZ with the most Frontline Associate job openings:

Frontline Associate jobs near you
Infographic showing various Frontline Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,034 per year, or $19.7 per hour.

Customer Service Coordinator

Global Lending Services

Tempe, AZ • On-site

$17.25 - $22.50/hr

Full-time

Re-posted 11 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

What does it mean to be a Customer Service Coordinator with GLS?
The Customer Service Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.
How will you drive value within the organization as a Customer Service Coordinator?
  • Serve as a resource to frontline associates in handling challenging customer cases, understanding account complexities, and resolving escalated issues
  • Take ownership of customer-related issues escalated by front line associates and see them to completion
  • Quickly build rapport with customers to win their trust in the resolution of their issues
  • Play a vital role in educating and effectively explaining to customers the details of their auto loan
  • Apply critical thinking skills in problem solving to assist customers and still adhere to company policies to protect the interests of the organization
  • Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
  • Provide real-time assistance to front line associates on calls
  • Listen to customer feedback and share expertise in making recommendations to management on how to create a more positive customer experience
  • Provide feedback on escalated trends impacting customer experience
  • Facilitate delivery of training of any system enhancements or strategies to improve customer experience
  • Maintain electronic records and files that support work performed and results
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
  • Perform additional assignments and special projects as required by the needs of the company or as directed by management

What should you already know to be successful in this role as a Customer Service Coordinator?
  • High school diploma or equivalent required
  • Minimum of one-year customer service experience required; customer service experience in the consumer finance industry preferred
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information. Team player that can adapt in a fast paced and changing environment
  • Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
  • Excellent critical thinking, problem solving, and decision-making skills
  • Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Schedule:
  • This position is full-time; day shift
  • Regular, predictable attendance is required, including overtime hours as business demands dictate

As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.

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