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Frontline Associate Jobs in Chicago, IL (NOW HIRING)

Tjx

Engagement Coordinator

Downers Grove, IL · On-site

$16 - $16.50/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

TJX Companies

Engagement Coordinator

Downers Grove, IL · On-site

$16 - $16.50/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

TJX Companies

Engagement Coordinator

Downers Grove, IL · On-site

$16 - $16.50/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

Tjx

Full Time Engagement Coordinator

Wheaton, IL · On-site

$16 - $16.50/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

TJX Companies

Retail Manager Front End

Batavia, IL

$15 - $15.50/hr

Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

AutoZone

Retail Sales Associate - Full Time

Downers Grove, IL · On-site

$15 - $17.25/hr

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the ... Join our team as a Senior Retail Sales Associate, where you'll play a key role in delivering WOW!

AutoZone

Retail Sales Associate - Full Time

Chicago, IL

$15.50 - $17.75/hr

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the ... Join our team as a Senior Retail Sales Associate, where you'll play a key role in delivering WOW!

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Showing results 21-40

All JobsFrontline Associate JobsFrontline Associate Jobs in Chicago, IL

Frontline Associate information

See Chicago, IL salary details

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How much do frontline associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for frontline associate in Chicago, IL is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.30 per hour, depending on experience, location, and employer.

What is a frontline associate?

Frontline Associates are employees who interact directly with customers, clients, or the public in various industries such as retail, hospitality, healthcare, and customer service. They are responsible for providing assistance, answering questions, resolving issues, and ensuring a positive customer experience. Frontline Associates play a crucial role in representing the company’s brand and values, as they are often the first point of contact for customers. Their duties may include handling transactions, managing inquiries, and maintaining a clean and welcoming environment.

What are the key skills and qualifications needed to thrive as a frontline associate, and why are they important?

To thrive as a Frontline Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Excellent communication, problem-solving, and teamwork skills help you create positive customer experiences and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and achieving organizational goals.

What are some common challenges faced by frontline associates, and how can they be effectively managed?

Frontline Associates often encounter challenges such as managing high customer volumes, handling difficult customer interactions, and adapting to rapidly changing priorities. Successfully navigating these situations requires strong communication skills, resilience, and the ability to remain calm under pressure. Many organizations support their Frontline Associates with regular training, clear escalation procedures, and a collaborative team environment to help address these challenges and ensure customer satisfaction.

What is the difference between Frontline Associate vs Cashier?

AspectFrontline AssociateCashier
ResponsibilitiesCustomer service, assisting with product inquiries, stocking shelvesProcessing transactions, handling payments, issuing receipts
Required SkillsCommunication, customer service, basic product knowledgeMath skills, attention to detail, customer interaction
Work EnvironmentRetail stores, supermarkets, convenience storesCheckout counters, retail stores, supermarkets
CertificationsNone typically requiredNone typically required

While both roles are customer-facing in retail settings, Frontline Associates have broader responsibilities including assisting customers and stocking, whereas Cashiers focus primarily on processing transactions at the checkout. Both roles require strong communication skills and are essential for retail operations.

What are the most commonly searched types of Frontline jobs in Chicago, IL?

The most popular types of Frontline jobs in Chicago, IL are:

What are popular job titles related to Frontline Associate jobs in Chicago, IL?

For Frontline Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Frontline Associate jobs in Chicago, IL look for?

The top searched job categories for Frontline Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Frontline Associate jobs?

Cities near Chicago, IL with the most Frontline Associate job openings:

Frontline Associate jobs near you
Infographic showing various Frontline Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,573 per year, or $20.5 per hour.

Senior Operations Manager - Night Shift

IntelliSource

Matteson, IL • On-site

$100K - $120K/yr

Full-time, Other

Medical, Dental, Vision

Re-posted 9 days ago

Job description

Description
ABOUT INTELLISOURCE
IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.
ABOUT THE ROLE
IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer.
This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time.
Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
Night Shift Available
PRIMARY RESPONSIBILITIES
  • Operations Ownership
    • Own all back-half operations outcomes including order picking, packing, shipping, and returns processing
    • Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all SLAs are consistently met
    • Ensure parcel and pallet accuracy; maintain carrier pickup compliance across all lanes and sort systems
    • Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors
    • Partner with the team to manage replenishment velocity and maintain pick zone availability for continuous order flow

  • Supervisory Leadership
    • Lead, develop, and hold accountable a team of supervisors and frontline leads across all shifts
    • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
    • Build a culture of speed, accuracy, and pride of ownership within the outbound department
    • Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models

  • Safety & Compliance
    • Champion a safety-first culture on the floor - model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards
    • Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes
    • Respond to and properly document all injuries, near-misses, and safety observations in the area
    • Partner to implement corrective actions from safety audits and incident reviews

  • Train-the-Trainer Program
    • Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the department
    • Ensure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
    • Monitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirements
    • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles

  • KPI Management & Reporting
    • Own outbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target
    • Deliver accurate performance reports to the Building Manager on a defined cadence
    • Lead root cause analysis for performance gaps; implement and track structured improvement initiatives
    • Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all outbound operations

KEY PERFORMANCE INDICATORS (KPIS)
  • The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
    • Units Per Hour (UPH) throughout Building
    • Order & Receive Accuracy Rate
    • On-Time Shipment Rate
    • Dock-to-Stock Cycle Time
    • Inventory Accuracy
    • Safety Recordable Incident Rate (RIR)
    • Associate Retention (90-Day)
    • Train-the-Trainer Certification Rate
    • Schedule Adherence / Attendance Rate

QUALIFICATIONS
  • Required
    • 5+ years of progressive operations leadership with direct accountability for back-half operations at a fulfillment center, distribution center, or comparable high-volume facility
    • Proven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time delivery
    • Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations
    • Hands-on WMS experience - proficiency in order management, wave release, and shipping modules required
    • Strong OSHA/safety compliance background with documented experience reducing outbound-area incidents
    • Experience participating in or delivering a structured Train-the-Trainer program

  • Preferred
    • Prior experience in a senior-level contract or project-based operations role
    • Experience with pick-to-light, put-to-light, sortation conveyors, or automated packing systems
    • Familiarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)
    • Experience leading outbound operations during facility ramp-up, startup, or peak-season periods
    • Lean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvement

  • Candidate Profile
    • A high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver - consistently
    • Urgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at once
    • Communicates with clarity and directness across all levels of the organization
    • Motivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance

COMPENSATION & BENEFITS
  • Competitive base salary commensurate with Senior Operations Manager / Outbound Manager market benchmarks
  • Salary range from $100,000 - $120,000 + bonus
  • Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
  • Full benefits package including medical, dental, and vision coverage

Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest
WE ARE INTELLISOURCE
At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.
EOE STATEMENT
IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.
Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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