Essential Job Functions
· Ensure safe, effective and efficient customer service is provided in the front – end.
· Ensure all front – end associates treat customers and each other in a cordial, respectful and professional manner (in person and on the telephone.)
· Supervise all customer service and front-end personnel.
· Be proficient and able to train others in the following customer service areas: (a) Basic operations of the Front End, (b) Use of equipment on the Front End, (c) Customer service counter operations, (d) Count room protocols, (e) Accounting functions and store reports, (f) Checker, Combo Clerk and Courtesy Clerk duties and (g) Dillon policies and procedures.
· Accountable and responsible for all money debited, collected, and deposited at the store.
· Maintain a well-organized, clean, pleasant shopping environment at the check stand, front-end, Customer Service counter and parking lot area.
· Increase company sales and profits in conjunction with retail operations and marketing programs and procedures.
· Provide active support of our Customer 1st culture.
· Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
· Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
· Provide input on department budgets, goals and results. Utilize empowerment to maximize department and store sales and profits.
· Communicate and interact with associates and customers to provide a positive impression.
· Explain standards of performance to associates and work with them in achieving them. Conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.
· Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
· Maintain floor, shelf and display areas clean and up to sanitary standards.
· Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all department personnel.
· Assist as needed or assigned on special projects such as periodic inventories, store resets, remodels, special merchandising promotions, etc.
· Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours when practicable. Receive phone calls and/or report to work when necessary to effectively resolve the emergency.
· Perform any and all duties as assigned.
Physical Demands
· Standing & Walking – Frequent standing & walking. Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs.
· Sitting – Occasionally required. Estimated total time 1 hour. Maximum continuous time 2.5 hours.
· Lifting & Carrying – Max weight 50 lbs., average weight 15-20 lbs., distance carried 2-20 feet. Must frequently lift items under 10 lbs. and items between 11-25 lbs., and occasionally lift 26-75 lbs.
· Climbing – Regularly climb step ladder or step stool ranging from 1.5 feet to 6 feet tall.
· Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical rotation, frequent forearm movement, and frequent or sustained awkward wrist positions.
· Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, & sharp edges.