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Front Office Jobs in Madison, WI (NOW HIRING)

Legacy Ventures

Front Office Manager

Madison, WI · On-site

Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Key ...

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable ...

The Marcus Corporation

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable ...

Marcus Hotels

Front Office Manager

Madison, WI · On-site

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable ...

Hotels

Front Office Manager

Madison, WI

$65K - $75K/yr

In this role, you'll oversee all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable ...

Morgan Dar

Office Manager - Dental Practice

Madison, WI · On-site

$25 - $32.75/hr

Supervise, train, and coach front office and administrative team * Coordinate hiring, onboarding, and performance reviews * Run daily huddles and contribute to weekly team meetings * Communicate ...

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How much do front office jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for front office in Madison, WI is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.38 per hour, depending on experience, location, and employer.

What is a front office?

A Front Office job typically refers to roles that involve direct interaction with clients, customers, or guests, such as receptionists, guest service agents, or front desk staff in hotels, offices, or other businesses. These professionals are responsible for greeting visitors, answering inquiries, managing reservations, and ensuring a positive first impression of the organization. Front Office staff often handle administrative tasks and coordinate communication between guests and other departments within the organization. Their work is crucial in maintaining efficient operations and delivering excellent customer service.

What skills and qualifications are needed to thrive as a front office professional?

To thrive as a Front Office professional, you need strong organizational skills, attention to detail, and a background in administration or hospitality, typically supported by a high school diploma or equivalent. Familiarity with reservation software, phone systems, and office management tools is commonly required. Excellent communication, problem-solving abilities, and a friendly demeanor are valuable soft skills that help build positive first impressions. These skills are crucial for efficient operations and ensuring exceptional guest or client experiences.

How does the front office team typically collaborate with other departments in a hospitality setting?

Front Office staff work closely with housekeeping, maintenance, and sales teams to ensure a seamless guest experience. Effective communication is essential, as Front Office personnel often coordinate room assignments with housekeeping, relay guest requests to maintenance, and assist the sales team with special events or group bookings. Regular briefings and the use of shared management systems help facilitate teamwork and keep everyone informed about guest needs or potential issues.

What is the difference between Front Office vs Receptionist?

AspectFront OfficeReceptionist
Primary RoleHandles guest services, reservations, and administrative tasks at the front deskWelcomes visitors, answers phones, and manages front desk operations
Required CredentialsOften includes hospitality or customer service experience, sometimes certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentHotels, corporate offices, hospitals, and other customer-facing settingsHotels, clinics, offices, and similar environments
Employer & Industry UsageCommon in hospitality, healthcare, and corporate sectorsPrimarily in hospitality and healthcare industries

While both roles involve front desk responsibilities, the Front Office typically encompasses a broader range of guest services and administrative duties, often requiring more specialized skills or certifications. The Receptionist role is more focused on greeting visitors and managing initial communications. Both positions are essential for smooth front-end operations in various industries.

What are considered front office jobs?

Front office jobs typically include roles such as receptionists, administrative assistants, front desk clerks, and customer service representatives who interact directly with clients or visitors. These positions often require strong communication skills, organization, and proficiency with office tools like computers and phone systems.

What are the jobs of front office?

The front office in a business or organization is responsible for customer service, greeting visitors, managing phone calls, scheduling appointments, and handling administrative tasks. It often serves as the first point of contact and requires skills in communication, organization, and basic computer applications. Front office staff may also assist with billing, record keeping, and coordinating with other departments.

What is the main job of the front office?

The main job of the front office is to serve as the first point of contact for visitors and clients, handling reception duties, answering phones, and managing appointments. Front office staff also perform administrative tasks such as data entry, scheduling, and maintaining communication within the organization.
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For Front Office jobs in Madison, WI, the most frequently searched job titles are:

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Front Office jobs near you
Infographic showing various Front Office job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Front Office Supervisor

The Edgewater Hotel

Madison, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Who We Are
The Edgewater is an independent, historic hotel and luxury urban resort, located in the heart of downtown Madison next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square. The Edgewater offers 202 rooms, 12,000 square feet of banquet and meeting facilities, 5 dining outlets, a spa, an acre of outdoor public space and a public pier and boat slips. We have been recognized as a AAA Four Diamond Property (2015 - 2021), ranked as one of the best hotels in the Midwest in Conde Nast Traveler's readers' poll (2017, 2018, 2020), a top 500 hotel in the world by Travel+Liesure readers (2021), and recently won the Best Historic Hotel in US (201 to 400 rooms) in 2023.
What We Accomplish Together
If you enjoy displaying your exceptional customer service skills while interacting with a wide variety of guests daily and supervising several staff members, the Front Office Supervisor position is the job for you. Front Office Supervisors play a very important role in the overall functions of the Edgewater. As a Front Office Supervisor, you will report to Front Office Manager, Assistant Front Office Manager and Rooms Director, and will be responsible for leading the day-to-day operations of the Front Desk and Valet/Bellperson teams, along with coordinating the delivery of world-class services to hotel guests. The Edgewater demands the highest quality of customer service, and the Front Office Supervisor position reflects that as you are often times the first person they meet upon their arrival. This Front Office position is where your hard work ethic, exceptional customer service skills and leadership are appreciated and recognized by both the guests and The Edgewater Team.
What We Have
  • Flexible scheduling including days, nights and weekends.
  • A comprehensive benefit package including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
  • Discounts to our 3 onsite restaurants.
  • Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
  • Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass.
What You Have
  • Previous front office management experience and/or supervisory experience of at least 3 years preferred. Experience within a hospitality role is a plus.
  • Working knowledge of Opera PMS is a plus.
  • Excellent verbal and written communication skills, bilingual is a plus.
  • Ability to exercise judgment and implement control over the performance of others, along with the ability to provide clear direction, instruction and guidance to Edgewater team members.
  • A passion for delivering outstanding luxury service and a caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
  • Superior customer service, organizational, and sales skills, with the desire to work in a team environment.
  • A flexible schedule to accommodate our weekend and holiday availability.
  • A valid driver's license with a clean driving record

Essential Job Functions
The main task of a Front Office Supervisor is to act as a shift leader for both Front Desk and Valet/Bellperson teams. You will focus on assisting guests with arrival and departure, providing guests with hotel services information, and accommodating guests during their stay in an attentive, courteous and friendly manner. You are expected to carry out job tasks as outlined in the Front Office Training Manual, learn and follow the relevant operating procedures and conduct yourself in a manner compliant with The Edgewater Brand Standards. You are required to use the appropriate phrases and greetings when interacting with guests, colleagues and visitors. You will be expected to provide information pertaining to available services and facilities of the hotel, ongoing and scheduled functions and events, and to make room and dining reservations as needed. Offering assistance to the individual needs and requests of all guests, ensuring guest satisfaction, communicating any deficiencies to appropriate departments and leaders and maintaining guest confidentiality at all times are all essential responsibilities. You will be required to accurately manage your personal cash bank. You will be operating in a dynamic and fast-paced environment so the abilities to multitask, prioritize and be a detail-oriented and organized team player will be key.
Your supervisory duties will include assisting guests of The Edgewater with arrival and departure, handling room assignments and special requests, communicating with other operational teams, resolving guest complaints, handling all interactions with the highest level of hospitality and professionalism, and accommodating special requests whenever possible. You will also train, coach, develop, and supervise the Front Desk Agents and Valets/Bellpersons, along with assisting with coverage and scheduling. You will also handle departmental accounting of revenue, receipts, and guests accounts, and ensure everything is running smoothly at the Front Desk.
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Other duties may be assigned by a manager/supervisor.
Working Conditions
This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires weekend work.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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