Front Office Operations Manager Jobs in Hailey, ID

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

The Bell / Door / Transportation / Valet Attendant is responsible for delivering exceptional arrival, departure, transportation, and guest assistance services throughout the resort experience. This role supports luggage handling, valet operations, transportation services, guest orientation, and overall guest engagement while creating a welcoming and luxury-level first and last impression aligned with Viceroy standards.

This position is cross-utilized throughout Bell, Door, Transportation, and Valet operations and may flex between responsibilities and shifts based on operational needs and business demands.

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Welcome guests upon arrival and departure in a professional, warm, and service-oriented manner.
• Assist guests with luggage handling, storage, delivery, and retrieval efficiently and safely.
• Escort guests to guestrooms and familiarize them with resort amenities, room features, hotel services, and local attractions.
• Explain the operation of in-room technology, entertainment systems, and guestroom features as needed.
• Provide transportation assistance, valet services, and guest vehicle handling in accordance with resort standards and safety procedures.
• Safely park and retrieve guest vehicles while maintaining awareness of vehicle condition and security.
• Maintain accurate luggage storage, package tracking, transportation logs, and valet ticket procedures.
• Deliver packages, amenities, flowers, laundry, and guest requests promptly and professionally.
• Assist guests with directions, recommendations, transportation arrangements, activities, and local area information.
• Maintain current knowledge of local attractions, restaurants, events, transportation services, ski operations, and resort offerings.
• Support Front Office operations by assisting with guest requests, communication, and lobby flow as needed.
• Maintain cleanliness, organization, and presentation standards throughout valet, bell, lobby, and guest arrival areas.
• Assist with room changes, special guest requests, group arrivals, and VIP arrivals/departures.
• Utilize proper radio and communication etiquette when communicating with team members.
• Follow all safety, security, transportation, and operational procedures.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, and attention to detail.
• Perform other duties as assigned by management.

• Previous hotel, resort, valet, transportation, guest service, or hospitality experience preferred.
• Luxury hospitality experience preferred.
• High School diploma or equivalent preferred.
• Must possess a valid driver's license with a driving record that meets company insurance eligibility requirements.
• Ability to safely operate a variety of guest vehicles, including manual transmission vehicles preferred.
• Strong communication and guest service skills with the ability to interact professionally with guests and team members at all levels.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Ability to professionally handle guest concerns and operational challenges with sound judgment and composure.
• Ability to stand and move throughout the entire shift.
• Must be able to occasionally lift, carry, push, or pull up to 100 pounds, frequently move up to 50 pounds, and constantly move up to 20 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts based on operational demands.
• Must maintain confidentiality and professionalism in all guest and operational matters.