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Front Office Operations Manager Jobs in Baltimore, MD

Ultimate LLC

Front Office Coordinator

Lutherville Timonium, MD · On-site

$15.75 - $20.75/hr

Front Office Coordinator Department: Administration/Operations Position Summary We are seeking a ... Manage front desk operations and maintain a clean, organized reception area. * Coordinate meeting ...

Crescent

Front Office Manager

Baltimore, MD · On-site

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding ...

AthletiCo

Front Office Coordinator - Arnold, MD

Arnold, MD · On-site

$16 - $21/hr

This role reports directly to the Clinic Manager and collaborates closely with clinical teams ... Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to ...

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How much do front office operations manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for front office operations manager in Baltimore, MD is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $27.45 per hour, depending on experience, location, and employer.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Baltimore, MD?

For Front Office Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Front Office Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Front Office Operations Manager jobs?

Cities near Baltimore, MD with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,062 per year, or $23.6 per hour.

Front Office Coordinator

Lutherville Timonium, MD • On-site

Ultimate LLC
Software Development • 1 - 5K employees
Learn more about Ultimate LLCexternal

$15.75 - $20.75/hr

Other

Posted 15 days ago

Job description

Job Description
Front Office Coordinator
Department: Administration/Operations
Position Summary
We are seeking a professional, organized, and customer-focused Front Office Coordinator to serve as the first point of contact for visitors, clients, vendors, and employees. This role is responsible for ensuring smooth daily front office operations, managing communications, coordinating administrative tasks, and providing exceptional customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where multitasking and professionalism are essential.
Key Responsibilities

  • Welcome and assist visitors, clients, and vendors while creating a positive first impression.
  • Answer and direct incoming phone calls, emails, and general inquiries in a professional manner.
  • Manage front desk operations and maintain a clean, organized reception area.
  • Coordinate meeting room schedules and prepare conference rooms for meetings.
  • Receive, sort, and distribute mail, packages, and deliveries.
  • Maintain office directories, contact lists, and organizational records.
  • Assist with calendar management, meeting scheduling, and travel arrangements as needed.
  • Order and maintain office, kitchen, and facility supplies.
  • Support onboarding activities for new employees, including preparing materials and workspace coordination.
  • Maintain filing systems, records, and confidential documentation.
  • Coordinate service requests and communicate with vendors regarding office maintenance needs.
  • Assist with data entry, reporting, and other administrative projects.
  • Support leadership and departmental teams with various administrative duties as assigned.
Qualifications
  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • 2+ years of experience in a receptionist, administrative assistant, customer service, or front office role.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and deadlines simultaneously.
  • Professional appearance and demeanor.
  • Ability to handle confidential information with discretion.
Preferred Qualifications
  • Experience in a corporate, healthcare, property management, or professional office environment.
  • Experience with phone systems, scheduling software, or CRM systems.
  • Basic bookkeeping or administrative reporting experience.
Key Competencies
  • Customer Focus
  • Communication Skills
  • Organization and Planning
  • Time Management
  • Multitasking
  • Problem Solving
  • Adaptability
  • Professionalism
  • Team Collaboration
  • Attention to Detail
What Success Looks Like
  • Visitors and callers consistently receive a positive, professional experience.
  • Office operations run smoothly and efficiently.
  • Administrative tasks are completed accurately and on time.
  • Communication flows effectively between departments, vendors, and customers.
  • Office supplies, records, and schedules are well-managed and organized.

If you enjoy helping others, staying organized, and being the person who keeps everything running smoothly, we'd love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-428600

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