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Front Office Operations Manager Jobs in Vermont (NOW HIRING)

Dental Office

Lead Front Office Assistant

Montpelier, VT · On-site

$22 - $27/hr

Our private dental office is seeking a Lead Front Office Assistant to join us and be the face of our practice in the greater Montpelier area! We place great emphasis on collaborative efforts within ...

Kimpton

Front Office Supervisor

Manchester Center, VT · On-site

What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What job categories do people searching Front Office Operations Manager jobs in Vermont look for?

The top searched job categories for Front Office Operations Manager jobs in Vermont are:

What cities in Vermont are hiring for Front Office Operations Manager jobs?

Cities in Vermont with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you

FRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTER

Blue Sky Hospitality Solutions

Colchester, VT

$17 - $22/hr

Full-time

Re-posted 18 hours ago

Job description

Front Office Supervisor
Department: Front Office
Reports To: Director of Front Office / Front Office Manager
Status: Full-Time | Hourly

Join Our Team - Where Service is a "Yes" Culture

We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.

As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.

What You'll Do

Lead Front Office Operations

  • Oversee daily front desk operations, ensuring accuracy in all financial transactions
  • Reconcile and verify revenue, payments, taxes, and adjustments
  • Review and balance daily reports across rooms, F&B, and other outlets
  • Investigate and resolve discrepancies with attention to detail
  • Support smooth transitions between operational days

Drive Guest Experience Excellence

  • Deliver a seamless check-in and check-out experience aligned with brand standards
  • Personally engage with guests to ensure satisfaction and resolve concerns promptly
  • Recognize and honor Member's benefits, ensuring all benefits are delivered
  • Maintain a strong presence in the lobby to support service and team performance

Supervise & Develop the Team

  • Lead, coach, and support front desk associates and night audit team
  • Ensure professionalism, accountability, and service consistency
  • Act as a role model for guest engagement and problem resolution

Ensure Brand Compliance & Performance

  • Uphold brand standards including response times, guest engagement, and loyalty recognition
  • Monitor mobile check-in/check-out, guest cases, and service metrics
  • Ensure all interactions reflect our commitment to personalized, anticipatory service

Act as Manager on Duty

  • Oversee hotel operations during assigned shifts
  • Respond to guest issues, emergencies, and operational needs
  • Ensure safety, security, and service continuity at all times
What We're Looking For
  • Previous Front Office or hotel operations experience (supervisory experience preferred)
  • Strong leadership, communication, and problem-solving skills
  • Detail-oriented with a solid understanding of hotel financial processes
  • Passion for guest service and creating memorable experiences
  • Ability to work flexible schedules including evenings, weekends, and holidays
    Employment Type: FULL_TIME

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