Customer Support Associate
Edmonton, AB · On-site
We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Ensuring front office customer service (telephone and reception desk). * Completing internal ...
Customer Support Associate
Edmonton, AB · On-site
We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Ensuring front office customer service (telephone and reception desk). * Completing internal ...
Shipping and Receiving
Edmonton, AB · On-site
Operate an engraving machine to create nameplates and tags and install them on motors as required. * Assist front office staff by retrieving file boxes from warehouse racking and archiving materials ...
Quick apply
Shipping and Receiving
Edmonton, AB · On-site
Operate an engraving machine to create nameplates and tags and install them on motors as required. * Assist front office staff by retrieving file boxes from warehouse racking and archiving materials ...
We've built our brand on staying true to our roots while always being out in front of what's next ... Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Gap
We've built our brand on staying true to our roots while always being out in front of what's next ... Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Gap
We've built our brand on staying true to our roots while always being out in front of what's next ... Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Gap
We've built our brand on staying true to our roots while always being out in front of what's next ... Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Gap
Assistant Manager
Edmonton, AB · On-site
Focus being that of managing front desk personnel, assisting the General Manager, focusing on the ... Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel) * Bi-lingual ...
Assistant Manager
Edmonton, AB · On-site
Focus being that of managing front desk personnel, assisting the General Manager, focusing on the ... Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel) * Bi-lingual ...
Front Office Associate information
What is a front office associate?
Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.
How does a front office associate typically collaborate with other departments within a hotel or hospitality setting?
Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.
What are the key skills and qualifications needed to thrive as a front office associate, and why are they important?
To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.
What is the difference between Front Office Associate vs Receptionist?
| Aspect | Front Office Associate | Receptionist |
|---|---|---|
| Credentials | High school diploma; some roles may require customer service certifications | High school diploma; customer service experience often preferred |
| Work Environment | Hotels, corporate offices, healthcare facilities | Hotels, clinics, corporate offices |
| Job Responsibilities | Check-in/out guests, handle reservations, assist with inquiries | Answer phones, greet visitors, manage appointments |
Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.
Can you get a front office associate job with no experience?
Front Office Associate positions often do not require prior experience, as employers may provide on-the-job training for tasks like customer service, scheduling, and using office software. However, having strong communication skills and a professional demeanor can improve chances of hiring without experience.
Is a front office associate job stressful?
A front office associate job can be stressful due to the need to handle multiple tasks such as customer service, scheduling, and communication under time constraints. The level of stress varies depending on the work environment, workload, and individual skills in managing pressure and multitasking.
More about Front Office Associate jobs
What are the most commonly searched types of Front Office jobs in Leduc, AB?
The most popular types of Front Office jobs in Leduc, AB are:
What cities near Leduc, AB are hiring for Front Office Associate jobs?
Cities near Leduc, AB with the most Front Office Associate job openings:
Job description
Why Aerotek?
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
Working at Aerotek and why you will love it…
We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.
We are actively interviewing and hiring for Customer Support Associates to join our team!
Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
About Aerotek
Sourced by ZipRecruiter
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our "people are everything" spirit to the test as your career continues to grow.
Industry
Recruiting and staffing services and travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Hanover, MD, US