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Front Office Associate Jobs in Hawaii (NOW HIRING)

HEI Hotels and Resorts

Front Office Agent

Lahaina, HI · On-site

$28 - $29/hr

Ability to stand and move throughout front office and continuously perform essential job functions ... Ability to establish and maintain effective working relationships with associates, customers and ...

HEI Hotels & Resorts

Front Office Agent

Lahaina, HI · On-site

$28 - $29/hr

Ability to stand and move throughout front office and continuously perform essential job functions ... Ability to establish and maintain effective working relationships with associates, customers and ...

HEI Hotels and Resorts

Front Office Agent

Lahaina, HI · On-site

$28 - $29/hr

Ability to stand and move throughout front office and continuously perform essential job functions ... Ability to establish and maintain effective working relationships with associates, customers and ...

Marriott

Front Office Supervisor

Wailea, HI

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott

Front Office Supervisor

Wailea, HI · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Marriott

Front Office Supervisor

Kihei, HI · On-site

$36.27/hr

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our ...

Pacifichospitality

Restaurant 1 - Cook

Phoenix, AZ · On-site

$14 - $18.50/hr

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that ...

Crescent Hotels & Resorts

Front Desk Agent

Honolulu, HI · On-site

$31 - $32/hr

... Front Office team. We are committed to providing you with: * Highly competitive wages: $31.00 - $32.00 per hour * An exceptional benefit plan for eligible associates & your family members * 401K ...

Pacifichospitality

$14 - $17.75/hr

... Front Office responsibilities. Our jobs aren't just about giving guests a smooth check-in and check ... Ability to interact with all associates and guests of the hotel * Must be able to stand for an 8 ...

Hilton Grand Vacations, Inc.

Front Desk Clerk

Kihei, HI · On-site

$24.50 - $26.75/hr

The Front Office Department operates 24 hours a day, 7 days a week. This position requires full ... Associate Degree/college diploma * Prior Hospitality, Front Desk, or relevant work history

Hilton Grand Vacations, Inc.

Front Desk Clerk

Kihei, HI · On-site

$24.50 - $26.75/hr

The Front Office Department operates 24 hours a day, 7 days a week. This position requires full ... Associate Degree/college diploma * Prior Hospitality, Front Desk, or relevant work history

Crescent

Director of Rooms

Honolulu, HI · On-site

$100K - $110K/yr

More than that, we know our associates are the shining stars of what we do! We understand what it ... Knowledge of front office, housekeeping, and guest services * Experience with hotel Property ...

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All JobsFront Office Associate JobsFront Office Associate Jobs in Hawaii

Front Office Associate information

See Hawaii salary details

$10

$17

$23

How much do front office associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front office associate in Hawaii is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a front office associate, and why are they important?

To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.

Does front office associate pay well?

Front Office Associates typically earn an hourly wage that varies by location and experience, with median salaries ranging from $12 to $20 per hour. Factors such as industry, employer size, and additional skills like customer service or administrative tools can influence pay levels.

How does a front office associate typically collaborate with other departments within a hotel or hospitality setting?

Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.

What is the difference between Front Office Associate vs Receptionist?

AspectFront Office AssociateReceptionist
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Job ResponsibilitiesCheck-in/out guests, handle reservations, assist with inquiriesAnswer phones, greet visitors, manage appointments

Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.

What is a front office associate?

Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.

Can you get a front office associate with no experience?

Front Office Associate positions often do not require prior experience, as employers typically provide on-the-job training. Basic skills such as communication, organization, and customer service are important, and some roles may prefer or require a high school diploma or equivalent. Entry-level candidates can often qualify if they demonstrate a positive attitude and willingness to learn.
More about Front Office Associate jobs
What are the most commonly searched types of Front Office jobs in Hawaii? The most popular types of Front Office jobs in Hawaii are:
What cities in Hawaii are hiring for Front Office Associate jobs? Cities in Hawaii with the most Front Office Associate job openings:
Front Office Associate jobs near you
Infographic showing various Front Office Associate job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $36,801 per year, or $17.7 per hour.

Front Office Agent

HEI Hotels and Resorts

Lahaina, HI • On-site

$28 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

HEI Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us
Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $28.00 - $29.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Essential Duties and Responsibilities
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Assists guests with luggage handling, transportation requests, room orientations, and other bell services to ensure a seamless arrival and departure experience.
  • Perform any other job-related duties as assigned.
Qualifications and Skills
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What HEI Hotels & Resorts employees say

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