Front Desk Student Assistant Jobs in Oregon (NOW HIRING)

This recruitment will be used to fill 2 part-time (a maximum of 24 hours per week) positions for the Front Desk Assistant role at Oregon State University (OSU) - Cascades.

Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised by a professional staff member, DAs are expected to work towards Residential Education and Housing objectives, manage the front desk, and provide administrative support. Overall job effectiveness is tied to the DA's ability to complete administrative tasks and provide overall support to residential students.

OSU-Cascadesisan Equal Opportunity Employer, including disability, protectedveteran, and other protected status.

• A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value ofResidential Education and Housing.Residential Education and Housingwill provide a transformative on-campus experience that willENGAGEour students in community,ENRICHtheir lives, and help them flourish andTHRIVE.

• Students receiving Work Study as part of their financial aid award are welcome to apply for this position.

Position Duties

Community Development

• Facilitate and support the Community Development Plan as directed by your supervisor, including creating/maintainingbulletin boards, andassistingwith programming.

• Identifyand respond toresidentneeds through consultation and referral of campus resources.

• Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.

Administration & University-Wide Support

• Support administrative processes and communication related to Residential Education and Housing.

• Manage the Residence Hall Front Desk by providing lockoutassistance, answering the phone(s), and referring students to appropriate resources.

• Completeadministrative tasks byidentifyingtheappropriate technologyfor completing specific tasks and asking questions for clarification from colleagues or supervisors.

• Demonstrate dependabilityand timelinessby completing all Incident Reports and Duty Logs consistently and with minimal errors.

• Communicate in a clear and organized manner and regularly check work communication channels to stay organized. (email, staff mailbox, team communication)

• Prioritize tasks andsubmitall required materials in a consistent andtimelymanner. (digitalor physical advertising,restocking/inventory, passive programming,etc.)

• Maintain positive andequitablecustomer service for all residents, guests, and other individuals served by the housing department.

• Ensure hand-off of the duty phone to the scheduled RA-on-duty during evening shifts.

Student Behavior & Crisis Management

• Identifyand reportpotential policy violations, incidents, or student concerns to supervisor.

• Multi-task in emergency situations or crisis response byidentifyingnext steps, contacting professional staff members, delegating tasks to residents and other staff, and communicating effectively.

• Understand, abide by, and role model behavior expected of students as outlined in the OSU Student Conduct & Community Standards and allResidential Education and Housing Policies.

Meeting and Training Requirements

• DAs must complete all required training sessions prior to and during service, including online modules.

• DAs may be asked to stay as late as noon on Sunday after Spring Term finals toassistwith closing responsibilities.

• Exceptions to the above responsibilities of the positionmay be approved at the discretion of theAssociateDirector of Residential Education and Housing.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

Communication, Critical Thinking, Professionalism, Equity & Inclusion