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Front Desk Reservation Agent Jobs in Kansas (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

Manhattan, KS · On-site

$12.50 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Familiarity with using computers and software systems, especially reservation or property ...

Commonwealth Hotels

Front Desk Agent

Manhattan, KS · On-site

$12.50 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Familiarity with using computers and software systems, especially reservation or property ...

StepStone Hospitality

Front Desk Agent Part Time

Wichita, KS · On-site

$14 - $17.75/hr

Job Type Part-time Description Description Join our dynamic hospitality team as a Front Desk Agent ... systems and reservation software- Ability to remain calm and professional under pressure ...

StepStone Hospitality

Front Desk Agent Part Time

Wichita, KS · On-site

$12.75 - $16/hr

Job Type Part-time Description Description Join our dynamic hospitality team as a Front Desk Agent ... systems and reservation software- Ability to remain calm and professional under pressure ...

Lexima

Front Desk Agent

Wichita, KS · On-site

$14 - $17.75/hr

Front Desk Agent Staybridge Suites is looking for a Front Desk Agent that will be responsible for ... The individual is also responsible for all reservation and inquiry calls during their shift. They ...

Lexima

Front Desk Agent

Wichita, KS · On-site

$14 - $15/hr

Staybridge Suites is looking for a Front Desk Agent that will be responsible for providing ... The individual is also responsible for all reservation and inquiry calls during their shift. They ...

Hilton Worldwide Holdings

Front Desk Agent

Shawnee, KS · On-site

$15 - $17/hr

The Front Desk Agent will maintain the hotel standards set forth by Hilton by coordinating with other departments as necessary to fulfill the high expectations of our guests and patrons.

Tharaldson Hospitality

Front Desk Agent

Kansas City, KS · On-site

$13.75 - $17.25/hr

Guest Service Agent/Front Desk Agent Full time & Part time hours available! Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy ...

Davidson Hospitality Group

Front Desk Agent

Kansas City, KS · On-site

$13.75 - $17.25/hr

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment.

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Front Desk Reservation Agent information

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.

What are popular job titles related to Front Desk Reservation Agent jobs in Kansas?

For Front Desk Reservation Agent jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Front Desk Reservation Agent jobs in Kansas look for?

The top searched job categories for Front Desk Reservation Agent jobs in Kansas are:

What cities in Kansas are hiring for Front Desk Reservation Agent jobs?

Cities in Kansas with the most Front Desk Reservation Agent job openings:

Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in Kansas as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Agent

Commonwealth Hotels

Manhattan, KS • On-site

$12.50 - $16/hr

Full-time, Part-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas!
The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.
Why This Role?
Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Full-Time Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the DoubleTree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.
What's In It for You?
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!

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