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Front Desk Receptionist Manager Jobs in Pioneertown, CA

OLS Hotels

FRONT DESK AGENT

Palm Springs, CA

$14.50 - $18.25/hr

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history ... From memorable moments at the front desk, to thoughtful room touches, to inspired onsite ...

OLS HOTELS

FRONT DESK AGENT

Palm Springs, CA · On-site

$19 - $22/hr

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history ... From memorable moments at the front desk, to thoughtful room touches, to inspired onsite ...

Proper Hospitality

Hotel Front Desk Agent

Palm Springs, CA · On-site

$14.50 - $18.25/hr

Manage reservations and room assignments to maximize occupancy and guest satisfaction. * Answer and direct phone calls in a courteous and professional manner. * Communicate effectively with ...

Saguaro Palm Springs

Front Desk Agent

Palm Springs, CA

$14.50 - $18.25/hr

... Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire/safety procedures and provide necessary assistance to guests and ...

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$10

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How much do front desk receptionist manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk receptionist manager in Pioneertown, CA is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Receptionist Manager, and why are they important?

To thrive as a Front Desk Receptionist Manager, you need strong organizational abilities, multitasking skills, customer service expertise, and prior experience or education in office administration or hospitality management. Familiarity with scheduling software, phone systems, and front desk management tools such as property management systems (PMS) is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively coordinate teams and create a welcoming environment. These competencies are crucial for ensuring smooth daily operations, high guest satisfaction, and efficient team performance at the front desk.

What are some common challenges faced by Front Desk Receptionist Managers, and how can they be addressed?

Front Desk Receptionist Managers often encounter challenges such as handling high volumes of guest inquiries, managing staff schedules, and resolving unexpected conflicts or complaints. Successful managers prioritize clear communication, effective delegation, and proactive problem-solving to maintain smooth operations. Utilizing scheduling software and regular team meetings can help streamline processes and ensure everyone is aligned. Building strong relationships with team members and other departments also fosters a supportive work environment that enhances overall efficiency.

What does a Front Desk Receptionist Manager do?

A Front Desk Receptionist Manager oversees the daily operations of the front desk area in businesses such as hotels, offices, or medical facilities. They supervise receptionist staff, ensure excellent customer service, handle guest or client inquiries, and manage administrative tasks like scheduling and record-keeping. Additionally, they may be responsible for hiring, training, and evaluating front desk employees to maintain a smooth and welcoming environment. Their role is essential for creating a positive first impression and efficient workflow at the front desk.

What is the difference between Front Desk Receptionist Manager vs Front Desk Receptionist?

AspectFront Desk ReceptionistFront Desk Receptionist Manager
ResponsibilitiesGreeting visitors, answering phones, scheduling appointmentsOverseeing reception staff, managing schedules, ensuring service quality
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; leadership experience preferred
Work EnvironmentFront office, customer-facingFront office, supervisory role
Employer UsageHotels, clinics, corporate officesHotels, clinics, corporate offices

The main difference is that the Front Desk Receptionist manages daily front desk operations and supervises staff, while the Front Desk Receptionist handles customer interactions and administrative tasks. The manager role involves leadership responsibilities, whereas the receptionist focuses on direct customer service.

What cities near Pioneertown, CA are hiring for Front Desk Receptionist Manager jobs? Cities near Pioneertown, CA with the most Front Desk Receptionist Manager job openings:
Front Desk Receptionist Manager jobs near you

FRONT DESK AGENT

OLS Hotels

Palm Springs, CA

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.
SCOPE OF WORK + TEAM

  • Reports to the Front Office Manager/Night Manager and Supervisors
  • Supports the front office team, sales team and guest experience
RESPONSIBILITIES
  • Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
  • Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
  • Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
  • Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
  • Communicate services and amenities of the hotel to guests.
  • Maintain guest history files.
  • Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
  • Maintain, monitor and balance room availability for any given day.
  • File registration cards and vouchers by room number.
  • Handle VIP and upgraded accommodations
  • Assist and process overbooked or "walked' guests.
  • Assist and provide room change accommodations.
  • Documents all guest requests, complaints, or problems.
  • Resolve guest complaints to ensure guest satisfaction.
  • Maintain organized and clean work area with necessary supplies.
  • Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
  • Meet with FOM/Supervisor daily to review assignments and priorities.
  • Communicate with prior shift's Front Desk Agent to review all follow-up items.
  • Answer department telephone within 3 rings, correct greeting, and proper etiquette.
  • Take and relay messages accurately, completely, and promptly.
EXPERIENCE:
  • Prior Experience:
    • 1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
  • IT Expertise:
    • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
    • Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
  • Education:
    • High School diploma or GED required; college degree preferred.
  • Subject Expertise:
    • Must be able to sustain composure, remain calm, and possess a positive attitude.
    • Must be energetic and outgoing.
    • Must be service oriented with excellent customer service skills.
    • Must be able to follow directions with focus to detail, speed, and accuracy.
    • Must be a team player with the ability to work under minimal supervision.
    • Must be able to multi-task in a fast-paced work environment.
    • Must possess excellent interpersonal and organizational skills.
    • Must have basic knowledge or arithmetic.
    • Must have the ability to input data and access information on the computer.
    • Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
    • Must be able to read, write, and understand the English language.
    • Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
  • Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
  • Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
  • Competitive Base Salary
  • PTO
  • Medical, Dental, Vision, Life, Pet Insurance
  • 401K
  • Costco Membership
  • Bereavement Leave
  • Management Contract Referral Program
  • Education Assistance
Additional Per Position
  • Employee Rates at all of Springboard Hospitality's 35+ Hotels
  • Monthly Cell Phone Stipend
  • Dry Cleaning Services
  • Hotel Level Executive Bonus Program
  • Retention Bonuses
  • Lead Share Program
  • Associate of the Month/Quarter & Company-wide Associate of the Year Programs
  • Associate Referral Bonus Program
Springboard Hospitality Core Values:
  • CONNECTED. We are plugged into people, technology and the cutting edge of culture.
  • INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
  • COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
  • PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
  • DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

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