Front Desk Night Auditor Jobs in Puerto Rico (NOW HIRING)

Position Overview

The Night Auditor is responsible for overseeing the hotel’s nightly operations while ensuring exceptional guest service and accurate financial reporting. This position combines Front Desk responsibilities with accounting and auditing functions to maintain the smooth operation of the property during night hours.

As the hotel operates 24 hours a day, seven days a week, flexibility in scheduling and shifts may be required based on operational needs. The Night Auditor must always project a professional, courteous, and hospitable attitude toward guests and fellow Team Members.

Key Responsibilities

Guest Services & Front Desk Operations

• Provide outstanding guest service in a courteous, professional, and efficient manner.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Handle guest requests, concerns, and special accommodations promptly and professionally.
• Answer telephone calls following hotel etiquette standards and within three rings whenever possible.
• Assist guests with reservations, room assignments, directions, hotel information, and property amenities.
• Maintain knowledge of guest rooms, room categories, amenities, packages, promotions, discounts, and hotel services.
• Handle safe deposit box procedures according to hotel policies.
• Maintain communication with all hotel departments to ensure smooth operations during overnight hours.

Night Audit & Financial Responsibilities

• Perform the nightly audit and daily closing procedures for hotel operations.
• Verify and reconcile daily revenue, payments, billing, cash handling, and financial transactions.
• Balance and audit Front Desk and outlet transactions for daily sales journal reporting.
• Reconcile Front Desk and outlet cash deposits daily.
• Complete and validate operational and financial reports for departments including:
  • Guest Services
  • Pro Shop
  • Pro Shop Grill
  • Restaurant
  • La Casa
• Verify that all transactions and departmental reports reconcile accurately.
• Identify, investigate, and report discrepancies, irregularities, or inconsistencies in daily reporting.
• Run and prepare the daily Flash Report.
• Complete all required tables, spreadsheets, and supporting documentation using Flash Report information.
• Prepare operational and financial reports for management review.
• Maintain confidentiality regarding guest information, hotel operations, and financial records.

Operational & Administrative Duties

• Follow all hotel policies, procedures, standards, and internal regulations.
• Review daily event sheets, bulletin boards, operational updates, and internal communications to remain informed about property activities.
• Be familiar with AM, PM, and Night shift checklists to ensure continuity between shifts.
• Monitor hotel activity and assist in maintaining the safety and security of guests, Team Members, and property during overnight hours.
• Support smooth overnight hotel operations while maintaining high service standards.

Qualifications

• Fully bilingual in English and Spanish (required).
• Previous hotel Front Desk, or Night Audit experience preferred.
• Strong customer service and communication skills.
• Ability to work independently and manage overnight operations with minimal supervision.
• Ability to handle difficult situations professionally and calmly.
• Ability to work efficiently under pressure in a fast-paced environment.
• Strong organizational, multitasking, and problem-solving skills.
• Basic accounting, cash handling, and computer skills required.
• Guest-focused personality with a professional appearance and attitude.
• Self-motivated and detail-oriented individual.
• Flexibility to work overnight shifts, weekends, and holidays as required.

Work Schedule

• Overnight shifts, including weekends and holidays.
• Schedule flexibility may be required based on hotel operational needs.