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Front Desk Manager Jobs in Villa Rica, GA (NOW HIRING)

Hotel Phoenix Atlanta

Front Desk Manager

Atlanta, GA · On-site

$16.25 - $21.25/hr

Front Desk Manager The Front Desk Manager oversees all aspects of the front desk operation to ensure a seamless arrival and departure experience for every guest. This role is responsible for ...

NFC Amenity Management

Front Desk Manager

Atlanta, GA · On-site

$19/hr

Front Desk Management * Hospitality Management * Outgoing Personality * Teamwork * Mentoring * Detail-Oriented * Proactive * Scheduling * Accuracy * Training & Teaching Others * Client Relationship ...

Crestline Hotels & Resorts

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Potential Career Paths Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties ...

Hotel Spero

FRONT DESK AGENT

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, Area Vice President of Operations. Key duties and responsibilities ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations. Key duties and responsibilities ...

Woodhouse

Front Desk Experience Manager

Atlanta, GA · On-site

$20 - $25/hr

Front Desk Concierge Manager - Buckhead, Atlanta We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for ...

Buckhead Woodhouse

Front Desk Experience Manager

Atlanta, GA · On-site

$16.25 - $21.25/hr

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and ...

Crestview Management, LLC

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

Manage scheduling and shift assignments for front desk personnel. * Handle customer inquiries, complaints, and requests promptly and professionally. * Maintain accurate records of visitor logs ...

Choice Hotels

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

Front Office Manager / Hotel Manager Job Type: Full-Time Location: Comfort Inn Atlanta Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check ...

Marriott North Charleston

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

The Front Desk Supervisor position is a PM position, 3pm to 11pm on the front desk to ensure ... Participates in daily Yield Management Meetings. * Insures that all employees follow safety rules ...

Crestview Management, LLC

Front Desk Clerk

Atlanta, GA · On-site

$13.50 - $16.50/hr

```html Front Desk Clerk Location: Atlanta, GA 30354 Job Summary We are seeking a friendly and ... Manage the reception area to ensure it is tidy and presentable at all times. * Handle incoming and ...

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for front desk manager in Villa Rica, GA is $16.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.46 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you

Front Desk Manager

Atlanta, GA • On-site

Hotel Phoenix Atlanta
See more jobs at Hotel Phoenix Atlantaexternal

$16.25 - $21.25/hr

Other

Re-posted 5 days ago

Job description

Front Desk Manager

The Front Desk Manager oversees all aspects of the front desk operation to ensure a seamless arrival and departure experience for every guest. This role is responsible for maintaining the highest level of service, professionalism, and efficiency while embodying the brand's commitment to luxury hospitality. The Front Desk Manager leads, trains, and motivates the front desk team to consistently deliver personalized and anticipatory service that reflects the hotel's standards of excellence.

Key Responsibilities Guest Experience & Service Excellence
  • Oversee daily front desk operations, ensuring all guests receive a warm, professional, and efficient check-in and check-out experience.
  • Maintain a visible presence in the lobby to engage guests, resolve concerns promptly, and ensure satisfaction.
  • Anticipate guest needs and preferences, collaborating closely with the Guest Relations team to personalize experiences.
  • Ensure proper handling of VIPs, I Prefer members, and repeat guests in accordance with brand standards.
  • Monitor and address guest feedback, implementing service recovery procedures where needed.
Leadership & Team Management
  • Supervise, train, and develop front desk agents, night auditors, and shift leaders to ensure consistent service delivery.
  • Foster a culture of teamwork, empowerment, and accountability within the department.
  • Conduct regular performance evaluations and coaching sessions.
  • Schedule and manage labor to balance service excellence with cost efficiency.
Operational Efficiency
  • Review and manage all front desk financial transactions, ensuring accuracy in billing, payments, and reports.
  • Oversee room allocations, upgrades, and rate adjustments in coordination with Reservations and Revenue Management.
  • Ensure compliance with hotel policies, credit procedures, and security standards.
  • Prepare and present daily and weekly reports to the Director of Front Office.
  • Oversee proper handling of group arrivals, early check-ins, and late departures.
Collaboration & Communication
  • Partner with other departments—Housekeeping, Concierge, Engineering, and Security—to ensure seamless guest experiences.
  • Communicate effectively with all departments regarding VIP arrivals, special requests, and guest preferences.
  • Support the Director of Front Office in implementing departmental initiatives and guest service enhancements.
Qualifications
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum 3–5 years of progressive Front Office experience, with at least 2 years in a supervisory or management role at a luxury or five-star property.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Proficiency in PMS (Opera Cloud, Maestro, or similar) and Microsoft Office Suite.
  • Fluent in English; additional language skills highly desirable.
  • Professional appearance and demeanor consistent with a luxury brand.
Core Competencies
  • Guest-Centric Leadership
  • Service Recovery & Problem Resolution
  • Financial & Operational Acumen
  • Team Development & Motivation
  • Communication & Collaboration
  • Attention to Detail

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