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Front Desk Manager Jobs in Oak Ridge, TN (NOW HIRING)

Concord Hospitality

Front Desk

Knoxville, TN · On-site

$16/hr

... and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency ...

Concord Hospitality

Front Desk

Knoxville, TN · On-site

$16/hr

... and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency ...

Concord Hospitality

Front Desk

Knoxville, TN · On-site

$16/hr

... and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency ...

TUMI Hospitality

Front Desk Clerk

Knoxville, TN · On-site

$13.25 - $16.50/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role ...

Blackberry Mountain

Front Desk Agent

Walland, TN · On-site

$17 - $18/hr

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions ... Must be able to work well with other Team Members, Managers, and interact with our guests. Regular ...

THE TENNESSEAN Hotel

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

The Tennessean Hotel

Front Desk Agent

Knoxville, TN

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Choice Hotels

Hotel Front Desk Associate

Knoxville, TN · On-site

$13.25 - $17.25/hr

As our new front desk associate, you'll welcome guests, manage reservations, answer questions, and ensure our customers feel cared for and at home during their stay. We're not just looking for any ...

Hilton Worldwide Holdings

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Marriott Knoxville Downtown

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

The Tennessean Hotel

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

The Tennessean Hotel

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

Hilton Knoxville

Front Desk Agent

Knoxville, TN · On-site

$13.50 - $17.25/hr

You will report to the Front Office Manager or Front Office Supervisor. * A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front ...

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for front desk manager in Oak Ridge, TN is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.24 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you

Front Desk

Knoxville, TN • On-site

Concord Hospitality
Hospitality Services • 5 - 10K employees

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

12th of 107 rated hotels

People enjoy working here

Good employer

Recommended by parents

Learn more about Concord Hospitalityexternal

$16/hr

Full-time

Re-posted 19 days ago

Job description

Description
Front Desk & Guest Care Midnight-8am-WoodSpring Suites Knoxville-Front Desk Overnight shift- Must have weekend availability
Hourly rate is $16.00- Part-Time and Full Time positions available
Overnight Night Audit/Laundry position from Midnight to 8am
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
Hourly rate is $16.00
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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