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Front Desk Manager Jobs in Madison, IN (NOW HIRING)

Fairfield Inn & Suites

Front Desk Agent

Madison, IN · On-site

$13 - $16.50/hr

Front Desk Agent We are urgently hiring a friendly and professional Front Desk Agent to join our ... As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...

Fairfield Inn & Suites

Front Desk Agent

Madison, IN · On-site

$14/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... career in hotel front desk operations! Benefits: * MEC Plus Advantage Plan/Dental/Vision ...

Fairfield Inn & Suites

Front Desk Agent

Madison, IN

$14/hr

As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ... career in hotel front desk operations! Benefits: * MEC Plus Advantage Plan/Dental/Vision ...

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See Madison, IN salary details

$9

$17

$27

How much do front desk manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for front desk manager in Madison, IN is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.42 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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What are the most commonly searched types of Front Desk jobs in Madison, IN?

The most popular types of Front Desk jobs in Madison, IN are:

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The top searched job categories for Front Desk Manager jobs in Madison, IN are:

What cities near Madison, IN are hiring for Front Desk Manager jobs?

Cities near Madison, IN with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Madison, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,711 per year, or $17.6 per hour.

Front Desk Agent

Fairfield Inn & Suites

Madison, IN • On-site

$13 - $16.50/hr

Other

Dental, Vision, PTO

Re-posted 3 days ago

Fairfield By Marriott rating

5.6

Company rating: 5.6 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

75th of 109 rated hotels

Job description

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

  • MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
  • Paid Holiday for Full Time/Part Time – Upon hire
  • Paid Time Off for Full Time/Part Time – 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

  • Greet and assist guests during arrival and departure
  • Process payments and issuing room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

What Fairfield By Marriott employees say

Pay

Benefits

Hours and flexibility

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