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Front Desk Manager Jobs in Chelsea, MA (NOW HIRING)

Crescent Services

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

Highgate Hotels

Front Desk Manager

Boston, MA · On-site

$70K/yr

Front Desk Manager Requisition ID 2026-79536 Category Front Office Operations Job Location US-MA-Boston Property Hilton Boston Back Bay Compensation Minimum USD $70,000.00/Yr. Compensation Maximum ...

Marriott Boston Quincy

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

Royal Lahaina Resort

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$70K/yr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

The Brix Hotel

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

Highgate Hotels

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other ...

Crescent

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service ...

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Front Desk Manager information

See Chelsea, MA salary details

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How much do front desk manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for front desk manager in Chelsea, MA is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $22.98 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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The most popular types of Front Desk jobs in Chelsea, MA are:

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The top searched job categories for Front Desk Manager jobs in Chelsea, MA are:

What cities near Chelsea, MA are hiring for Front Desk Manager jobs?

Cities near Chelsea, MA with the most Front Desk Manager job openings:

Front Desk Manager jobs near you

Front Desk Manager

Dedham Health & Athletic Complex

Dedham, MA • On-site

$45K - $50K/hr

Full-time

Re-posted 18 days ago

Job description

Position Summary:
We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the first point of contact for our facility.
Key Responsibilities:
Member amp; Guest Experience
  • Greet members and guests with professionalism and enthusiasm
  • Resolve member concerns promptly and effectively
  • Maintain high standards of customer service at all times
  • Assist with membership inquiries, renewals, and program registrations
Operations amp; Administration
  • Oversee daily check-in procedures and facility access control
  • Manage POS transactions, cash handling, and daily reconciliations
  • Maintain accurate member accounts and database records
  • Ensure waivers, registrations, and required documentation are complete
  • Coordinate communication between departments (aquatics, tennis, fitness, etc.)
Sales amp; Revenue Support
  • Promote membership, programs, and special events
  • Support seasonal promotions
  • Assist with achieving revenue goals
Facility amp; Safety Oversight
  • Ensure the front desk area remains clean, organized, and professional
  • Enforce facility policies and procedures
  • Assist with emergency procedures when necessary
Qualifications
  • Previous front desk, hospitality, or customer service management experience is a plus
  • Strong leadership and communication skills
  • Excellent organizational and multitasking abilities
  • Comfortable with POS systems and basic administrative software
  • Ability to work flexible hours, including evenings and weekends
What We Offer
  • Competitive compensation
  • Complimentary access to facility amenities
  • Positive, high-energy work environment
  • Opportunity to grow within a dynamic team

Apply