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Front Desk Manager Jobs in Bolingbrook, IL (NOW HIRING)

sonesta

Front Desk Manager

Chicago, IL · On-site

$17.50 - $22.75/hr

Front Desk Manager The Front Desk Manager is responsible for overseeing front office operations to ensure exceptional guest service and efficient day-to-day performance at a full-service hotel. This ...

Altitude Trampoline Park

Front Desk

Niles, IL

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Altitude Trampoline Park

Front Desk

Niles, IL

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Sonesta International Hotels

Front Desk Manager

Chicago, IL · On-site

$17.50 - $22.75/hr

Summary The Front Desk Manager is responsible for overseeing front office operations to ensure exceptional guest service and efficient day-to-day performance at a full-service hotel. This role leads ...

Marriott

Front Desk Manager

Rosemont, IL · On-site

$54K - $69K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

Marriott

Front Desk Manager

Rosemont, IL · On-site

$16.50 - $21.50/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott International

Front Desk Manager

Rosemont, IL · On-site

$54K - $69K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$27.88 - $31.25/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Nord Anglia Education

Front Desk Manager

Chicago, IL · On-site

$17.50 - $22.75/hr

Front Desk Manager $45,000 p.a (plus benefits package and dependent tuition discounts up to 30%) Founded in 2001, British International School of Chicago, South Loop (BISC-SL) is a top tier private ...

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Front Desk Manager information

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$10

$19

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How much do front desk manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for front desk manager in Bolingbrook, IL is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.91 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Bolingbrook, IL?

The most popular types of Front Desk jobs in Bolingbrook, IL are:

What job categories do people searching Front Desk Manager jobs in Bolingbrook, IL look for?

The top searched job categories for Front Desk Manager jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Front Desk Manager jobs?

Cities near Bolingbrook, IL with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,550 per year, or $19 per hour.

Front Desk Manager

Hoffman Estates, IL

Chicago Marriott Northwest
See more jobs at Chicago Marriott Northwestexternal

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Front Desk Manager

Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 – $75,000 per year

About the Role

The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.

The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.

Key Responsibilities

  • Oversee the daily operations of the Front Desk and Front Office Department.

  • Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.

  • Ensure efficient guest check-in and check-out procedures.

  • Handle guest concerns, complaints, and special requests professionally and promptly.

  • Maintain high levels of guest satisfaction and service quality.

  • Create staff schedules and ensure adequate coverage for all shifts.

  • Monitor employee performance and provide ongoing coaching and development.

  • Ensure compliance with hotel policies, procedures, and brand standards.

  • Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.

  • Monitor room availability, room assignments, and occupancy levels.

  • Assist with revenue optimization by maximizing room inventory and upselling opportunities.

  • Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.

  • Maintain accurate guest records and front office documentation.

  • Ensure compliance with safety, security, and emergency procedures.

  • Support management with operational goals and special projects.

Required Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.

  • Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.

  • Strong knowledge of hotel front office operations and guest service procedures.

  • Previous experience with Marriott or other major hotel brands is preferred.

  • Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.

  • Strong leadership and team management skills.

  • Excellent verbal and written communication skills.

  • Ability to work in a fast-paced hospitality environment.

Preferred Qualifications

  • Marriott brand experience preferred.

  • Experience with revenue management and room inventory control.

  • Knowledge of guest loyalty programs.

  • CPR/First Aid certification is a plus.

Skills

  • Leadership and Team Management

  • Guest Relations

  • Conflict Resolution

  • Customer Service Excellence

  • Front Office Operations

  • Hotel Property Management Systems (PMS)

  • Cash Handling and Night Audit Support

  • Scheduling and Staff Development

  • Problem Solving

  • Microsoft Office Suite

Work Schedule

  • Full-Time

  • On-Site Position

  • Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.

Compensation & Benefits

  • Competitive annual salary: $45,000 – $75,000

  • Performance-based bonus opportunities

  • Health, Dental, and Vision Insurance

  • Paid Time Off (PTO)

  • Paid Holidays

  • 401(k) Retirement Plan

  • Professional Development and Training

  • Career Advancement Opportunities within The Ghoman Group

Application Requirements

Interested candidates should submit:

  • Updated Resume

  • Professional References

  • Cover Letter (Optional)

Screening Questions

  1. Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?

  2. Have you previously worked with Marriott or another major hotel brand?

  3. Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?

  4. Do you have experience managing and scheduling front office staff?

  5. Are you authorized to work in the United States?

  6. Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?

  7. What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.