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Front Desk Guest Representative Jobs (NOW HIRING)

Sethi Management

Front Desk/Guest Service

Stockton, CA · On-site

$17.75 - $18.50/hr

FRONT DESK/GUEST SERVICE Apply now for the opportunity to join our team! Here at Hampton Inn you're more than a team member- you're part of something meaningful. We believe in kindness, connection ...

Sethi Management

Front Desk/Guest Service

Stockton, CA · On-site

$15 - $19/hr

FRONT DESK/GUEST SERVICE Apply now for the opportunity to join our team! Here at Hampton Inn you're more than a team member- you're part of something meaningful. We believe in kindness, connection ...

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Front Desk Guest Representative information

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How much do front desk guest representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for front desk guest representative in the United States is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk guest representative?

Front Desk Guest Representatives, also known as front desk agents or receptionists, are hospitality professionals responsible for greeting guests, handling check-ins and check-outs, answering questions, and managing reservations. They serve as the first point of contact in hotels or similar establishments and ensure a positive guest experience by providing information and addressing concerns. Their duties may also include processing payments, coordinating with housekeeping, and maintaining accurate records. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front desk guest representative?

To thrive as a Front Desk Guest Representative, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or OnQ, as well as basic computer skills, is often required. Strong communication, problem-solving abilities, and a friendly, professional demeanor help you stand out in this role. These skills are essential to ensure smooth guest check-in/check-out experiences and to maintain high levels of guest satisfaction and hotel reputation.

What are some common challenges front desk guest representatives face and how can they be managed effectively?

Front Desk Guest Representatives often encounter challenges such as handling high guest volumes during peak times, resolving guest complaints diplomatically, and juggling multiple tasks simultaneously. Effective communication and time management skills are essential to maintain a positive guest experience under pressure. Utilizing established protocols, staying calm, and collaborating closely with housekeeping and maintenance teams can help resolve issues efficiently and ensure smooth operations.

What is the difference between Front Desk Guest Representative vs Front Desk Agent?

AspectFront Desk Guest RepresentativeFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in hospitality and tourismCommonly used in hospitality and tourism
Primary ResponsibilitiesGuest check-in/out, reservations, customer serviceGuest check-in/out, reservations, customer service

Both roles involve guest interaction, reservations, and customer service in hospitality settings. The term "Front Desk Guest Representative" emphasizes a focus on guest relations and personalized service, while "Front Desk Agent" is a more general title for front desk duties. The responsibilities and credentials are similar, making these roles often interchangeable depending on the employer.

Is front desk guest representative a stressful job?

A front desk guest representative role can be stressful at times due to handling guest complaints, managing multiple tasks, and maintaining a professional demeanor in a fast-paced environment. Good communication skills and the ability to stay calm under pressure are important for success in this position.

What cities are hiring for Front Desk Guest Representative jobs?

Cities with the most Front Desk Guest Representative job openings:

What are popular job titles related to Front Desk Guest Representative jobs?

For Front Desk Guest Representative jobs, the most frequently searched job titles are:

Front Desk Guest Representative jobs near you

Front Desk Guest Service Representative

North Aurora, IL • On-site

Comfort Inn/Red Roof Inn
See more jobs at Comfort Inn/Red Roof Innexternal

$13.50 - $16.50/hr

Other

Re-posted 9 days ago

Job description

Front Desk Guest Service Representative

The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. Maintain confidentiality of guest information and pertinent hotel data. Perform daily cash count; prepare bank deposit and review of audit packages. Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. Comply with all OSHA standards. Provide special services for guests upon request. Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). Performs other duties as assigned.

Qualifications

1-2 years in a previous customer service position preferred. Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. Basic English communication (verbal and written) skills are required. May be required to work nights, weekends, and/or holidays.

Working Conditions

Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 17 years or older
  • Able to comfortably lift 50 lbs

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