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Front Desk Customer Service Jobs in Virginia (NOW HIRING)

Peraton

Front Desk Manager

Herndon, VA · On-site

$66K - $106K/yr

Ensure a high level of customer service and visitor satisfaction. * Handle visitor inquiries ... Oversee daily front desk operations, including check-in/check-out and badging procedures.

Peraton

Front Desk Manager

Herndon, VA

$66K - $106K/yr

Ensure a high level of customer service and visitor satisfaction. * Handle visitor inquiries ... Oversee daily front desk operations, including check-in/check-out and badging procedures.

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and program registrations, supporting daily front desk operations, and creating a welcoming environment ...

Career Site

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and program registrations, supporting daily front desk operations, and creating a welcoming environment ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and program registrations, supporting daily front desk operations, and creating a welcoming environment ...

The Fitness Equation

Front Desk Manager

Ashburn, VA · On-site

$17.50 - $22.50/hr

Providing world class customer service during daily interaction with club members and guests ... Maintaining Front Desk staff schedules, hiring and training to ensure Front Desk staff coverage and ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Mirage Family Dentistry

Front Desk

Yorktown, VA

$18 - $25/hr

Front Desk Coordinator (Full-Time) Hourly Rate: $18 - $25 (based on experience) Benefits: Paid ... customer service Coordinate with dental staff to maintain smooth operations Why Join Us?

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Shamin Hotels

FRONT DESK SUPERVISOR

Henrico, VA · On-site

$17.50 - $18.75/hr

Front Desk Supervisor Company: Shamin Hotels Reports To: Front Office Manager, AGM, and General ... Provide excellent customer service by addressing guest inquiries, concerns, and special requests ...

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Front Desk Customer Service information

See Virginia salary details

$8

$14

$21

How much do front desk customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for front desk customer service in Virginia is $14.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.60 per hour, depending on experience, location, and employer.

What is a front desk customer service job?

Front Desk Customer Service jobs involve being the first point of contact for customers or visitors at a business or organization. Employees in these roles handle inquiries, greet guests, answer phones, manage appointments, and provide information or assistance as needed. They play an essential role in creating a positive first impression and ensuring the smooth operation of front office activities. Strong communication, organizational, and problem-solving skills are important for success in this position.

What are the key skills and qualifications needed to thrive as a front desk customer service representative?

To excel as a Front Desk Customer Service representative, you need strong interpersonal skills, organizational abilities, and a high school diploma or equivalent. Familiarity with office management software, reservation systems, and multi-line phone systems is highly beneficial. Exceptional communication, problem-solving, and a friendly demeanor help you stand out in this client-facing role. These skills are crucial for creating positive first impressions, efficiently handling inquiries, and ensuring smooth daily operations.

What are some common challenges faced by front desk customer service representatives and how can they be managed effectively?

Front Desk Customer Service representatives often encounter challenges such as handling a high volume of requests during peak hours, managing difficult or upset customers, and juggling multiple administrative tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many workplaces provide training in de-escalation techniques and time management to help staff stay calm and efficient. Collaborating with colleagues and knowing when to request support from supervisors also helps ensure excellent service and a positive work environment.

What is the difference between Front Desk Customer Service vs Receptionist?

AspectFront Desk Customer ServiceReceptionist
Primary RoleAssist customers, handle inquiries, provide informationGreet visitors, answer phones, manage appointments
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Required SkillsCommunication, problem-solving, customer serviceCommunication, organization, multitasking
Common CertificationsCustomer service training, hospitality certificationsNone typically required, some customer service training

Both roles involve front-facing interactions and require strong communication skills. While Front Desk Customer Service focuses on assisting customers and providing information, Receptionists primarily handle visitor greetings and appointment management. The roles often overlap but differ slightly in responsibilities and work environments.

Can I get a front desk customer service job with no experience?

Front desk customer service positions often do not require prior experience and may provide on-the-job training. Strong communication skills, a friendly attitude, and basic computer knowledge can help candidates qualify for entry-level roles. Certifications or familiarity with scheduling and point-of-sale systems can be advantageous but are not always mandatory.

What front desk customer service jobs pay the most?

Front desk customer service roles in industries such as healthcare, hotel management, and corporate offices tend to offer higher salaries, especially for positions requiring specialized skills or certifications. Management or supervisory front desk positions generally pay more than entry-level roles, with salaries increasing based on experience and location.

What are popular job titles related to Front Desk Customer Service jobs in Virginia?

For Front Desk Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Front Desk Customer Service jobs in Virginia look for?

The top searched job categories for Front Desk Customer Service jobs in Virginia are:

Front Desk Customer Service jobs near you
Infographic showing various Front Desk Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,713 per year, or $14.8 per hour.

Front Desk Manager

Peraton

Herndon, VA • On-site

$66K - $106K/yr

Full-time

Re-posted 24 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities

Peraton is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role involves managing badging, ensuring visitor satisfaction, and maintaining efficient front desk procedures.

Responsibilities:

  • Visitor Services:
    • Ensure a high level of customer service and visitor satisfaction.
    • Handle visitor inquiries, requests, and complaints promptly and professionally.
    • Coordinate special requests and arrangements for visitors.
    • Oversee daily front desk operations, including check-in/check-out and badging procedures.
  • Communication:
    • Maintain effective communication with other departments to ensure smooth operations.
    • Relay important information to front desk staff and other relevant teams.
  • Training:
    • Provide training to other front desk staff on customer service, procedures, and use of systems.
    • Keep staff updated on policies, and relevant information.
  • Security and Safety:
    • Ensure the security and safety of staff and visitors.
    • Implement emergency procedures and coordinate with relevant authorities.
Qualifications
  • Education: A high school diploma is required.
  • Experience: 5+ years of experience in front desk operations or guest services, with some managerial or supervisory experience.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Organizational Skills: Strong organizational and multitasking abilities.
  • Problem-Solving: Ability to handle guest requests or complaints and resolve issues effectively.
  • Technology: Familiarity with property management systems and other front office technologies.
  • Management Skills: Effective team management skills.
  • Customer Focus: A commitment to providing exceptional customer service.
  • Clearance: Active Top Secret Clearance required.
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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