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As of Sep 11, 2026, the average hourly pay for front desk customer experience associate in the United States is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

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Aviation Front Desk Customer Service Representative - Full Time Job

Westfield, MA • On-site

Atlantic Aviation
See more jobs at Atlantic Aviationexternal

$16/hr

Other

Re-posted 26 days ago

Atlantic Aviation rating

6.9

Company rating: 6.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

Job description

Why You'll Love This Aviation Front Desk Customer Service Representative Job
Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at BAF in Westfield, MA may be perfect for you!
Pay: $16 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations' flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
Front Desk Customer Service Representative Responsibilities
  • Provide customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Front Desk Customer Service Representative Qualifications
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver's license
  • Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.

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