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Front Desk Associate Jobs in Lansing, IL (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Orland Park, IL · On-site

$17.50 - $18.50/hr

Front Desk Associate The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain ...

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$19 - $21/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails ...

EyeSouth Partners

Front Desk Associate

Alsip, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

New

Ocular Partners

Front Desk Associate

Merrionette Park, IL · On-site

$17.50 - $18.50/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

United Service Companies

Front Desk Associate

Chicago, IL · On-site

$14.50 - $18.50/hr

Previous customer service or front desk experience in hospitality preferred. * Flexibility to work various shifts, including weekends and holidays. United Service Companies is committed to fostering ...

EyeSouth Partners

Front Desk Lead

Chicago, IL · On-site

$18 - $21/hr

All duties of a Front Desk Associate are maintained under the Lead title, and expectations for completion remain the same. The Front Desk Lead is still responsible for working at the front desk in a ...

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

Supervise front desk agents and associates - monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift * Oversee all front desk ...

White Lodging

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

Supervise front desk agents and associates -- monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift * Oversee all front ...

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Front Desk Associate information

See Lansing, IL salary details

$7

$14

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How much do front desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk associate in Lansing, IL is $14.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with specialized skills or certifications. Management or supervisory positions in these settings can also command higher pay, often exceeding the average for entry-level front desk roles.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

More about Front Desk Associate jobs
What are the most commonly searched types of Front Desk jobs in Lansing, IL? The most popular types of Front Desk jobs in Lansing, IL are:
What cities near Lansing, IL are hiring for Front Desk Associate jobs? Cities near Lansing, IL with the most Front Desk Associate job openings:
Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Lansing, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,942 per year, or $14.9 per hour.

Front Desk Associate

EyeSouth Partners

Orland Park, IL • On-site

$17.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Front Desk Associate

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $17.50- $18.50/Hr. Commensurate with experience

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What EyeSouth Partners employees say

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