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How much do front back office jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for front back office in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Back Office professional, and why are they important?

To thrive as a Front Back Office professional, you need strong organizational abilities, attention to detail, multitasking skills, and experience with administrative or clerical tasks, typically supported by a high school diploma or equivalent. Familiarity with office software (like Microsoft Office Suite), customer relationship management (CRM) systems, and sometimes basic accounting or scheduling tools is common. Excellent communication, problem-solving, and teamwork skills help you efficiently interact with colleagues and clients. These skills are vital for maintaining smooth office operations, ensuring accurate record-keeping, and supporting both customer-facing and internal business functions.

What are Front Back Office jobs?

Front Back Office jobs refer to roles that support both the front office (client-facing activities like sales and trading) and the back office (administrative, compliance, and operations tasks) in a company, often in financial services or banking. These positions act as a bridge, ensuring smooth communication and workflow between departments. Responsibilities may include data management, coordinating transactions, reporting, and troubleshooting operational issues. Front Back Office staff are crucial for maintaining efficiency, accuracy, and compliance throughout business operations.

How do front and back office teams typically collaborate in a financial services organization?

Front and back office teams work closely to ensure smooth operations and client satisfaction. The front office, which is client-facing, relies on the back office for support functions like settlements, compliance, and record-keeping. Regular communication is essential, as front office staff may need to clarify transaction details or resolve discrepancies with the back office. Team members often use shared systems and attend joint meetings to align on process updates and address any workflow bottlenecks. This collaborative structure helps maintain accuracy, regulatory compliance, and efficient service delivery.

What is the difference between Front Back Office vs Customer Service Representative?

AspectFront Back OfficeCustomer Service Representative
Primary RoleManage client interactions, sales, and client-facing activitiesAssist customers, handle inquiries, and provide support
Work EnvironmentBank branches, financial institutions, corporate officesCall centers, retail stores, online support platforms
Required CredentialsFinancial certifications often preferred; relevant experienceHigh school diploma; excellent communication skills

While both roles involve client interaction, Front Back Office professionals focus on sales and client management within financial settings, whereas Customer Service Representatives primarily handle customer inquiries and support across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What cities are hiring for Front Back Office jobs? Cities with the most Front Back Office job openings:
Front Back Office jobs near you
Infographic showing various Front Back Office job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $41,089 per year, or $19.8 per hour.
Patient Care Coordinator/Medical Assistant, Front Office and Medical Assistant, Back Office - Pre...

Patient Care Coordinator/Medical Assistant, Front Office and Medical Assistant, Back Office - Pre...

Insperity

Prescott, AZ • On-site

$18.25 - $23/hr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Insperity rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

126th of 426 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
In-Office
Name
Patient Care Coordinator/Medical Assistant, Front Office and Medical Assistant, Back Office - Prescott Office
Job ID
20811
City
Prescott
Published date
25-Apr-2025
State
Arizona
Country
United States
Zip Code
86301
Description & Requirements
Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking Patient Care Coordinator/Medical Assistants to join our team. To learn more about us, please visit our website: www.akdhc.com.
Medical Assistant, Back Office and Patient Care Coordinator/Medical Assistant, Front Office Positions - Prescott Office
Under the direction of the Office Coordinator, the Medical Assistant, Back Office and the Patient Care Coordinator/Medical Assistant, Front Office will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.
Responsibilities:
  • Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
  • Schedule and process 24-hour blood pressure monitoring.
  • Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek.
  • Notify physician of changes in patient's clinical status and/or abnormal test results.
  • Collect urine samples and process specimens for courier transport.
  • Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
  • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
  • Adhere to company policies and procedures and prioritize and complete day to day activities.
  • Maintain office equipment, office, and medical supplies through efficient inventory management.
  • Process Hospital Disposition Reports.
  • Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
  • Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
  • Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
  • Assist in the annual purging process of patient charts.
  • May be required to report to alternate AKDHC worksites, as directed.

Qualifications:
  • Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants preferred
  • Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
  • 1-2 years front/back office experience preferred
  • Ability to support a pleasant, positive and cooperative teamwork environment
  • Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
  • Ability to multi-task and lift and/or move 50 pounds essential.

Benefits:
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1986

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