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Front Assistant Jobs in Reston, VA (NOW HIRING)

Arlo DC

Assistant Front Office Manager

Washington, DC

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager . Are you someone who is passionate about people, driven by purpose, and clever in your ...

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Affordable Care

Dental Front Desk Assistant

Gaithersburg, MD · On-site

$19 - $24.25/hr

We are looking for a Front Desk Assistant to join our team! Gaithersburg Perio & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other ...

Spatial Front

Executive Assistant

Arlington, VA · On-site

Job Type Full-time Description Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces ... Handle sensitive and confidential information with professionalism and sound judgment. * Assist in ...

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All JobsFront Assistant JobsFront Assistant Jobs in Reston, VA

Front Assistant information

See Reston, VA salary details

$11

$19

$26

How much do front assistant jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for front assistant in Reston, VA is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive or front desk managers in large corporations may also earn higher wages, especially with experience and relevant certifications. Salaries vary based on location, experience, and the complexity of the role.

What are the key skills and qualifications needed to thrive as a Front Assistant, and why are they important?

To thrive as a Front Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, a friendly demeanor, and the ability to multitask efficiently help you stand out in this role. These skills ensure smooth front-desk operations, positive first impressions, and effective support for both staff and visitors.

What is the difference between Front Assistant vs Customer Service Representative?

AspectFront AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentFront desk, reception area, retail storesCall centers, retail, service industries
Employer & Industry UsageHotels, clinics, retail storesCustomer support, sales, technical support
Common Search & ComparisonYesYes

Both Front Assistants and Customer Service Representatives interact with clients and require strong communication skills. However, Front Assistants typically work at the front desk or reception area, handling in-person inquiries, while Customer Service Representatives often work in call centers or support roles, focusing on phone or online communication. The roles overlap in customer interaction but differ in work environment and specific duties.

What are the duties of a front office assistant?

A front office assistant is responsible for greeting visitors, answering phone calls, managing appointments, and performing administrative tasks such as data entry and filing. They often use office software and require good communication and organizational skills to ensure smooth daily operations.

Can I be a receptionist with no experience?

Front assistants or receptionists often do not require prior experience, as many employers provide on-the-job training. Basic skills such as communication, organization, and familiarity with office tools like phones and computers are helpful for starting in this role.

What are your top 3 skills suitable for a front office role?

A front office role requires strong communication skills to interact effectively with clients and staff, organizational abilities to manage appointments and records, and proficiency with office software such as Microsoft Office or customer management systems. Additionally, interpersonal skills and a professional appearance are important for creating a welcoming environment.

How does a Front Assistant typically collaborate with other departments in a hospitality setting?

Front Assistants often serve as the primary point of contact between guests and various hotel departments, such as housekeeping, maintenance, and management. They relay guest requests, coordinate check-ins and check-outs, and ensure smooth information flow to address guest needs efficiently. Building strong communication and teamwork skills is essential, as Front Assistants frequently interact with both colleagues and guests to create a seamless experience. Being proactive and detail-oriented can help anticipate challenges and maintain high service standards.

What are Front Assistants?

Front Assistants, also known as Front Desk Assistants or Receptionists, are professionals who manage the reception area of an organization. They greet and assist visitors, answer phone calls, handle administrative tasks, and maintain the security and cleanliness of the front office. Their role is essential in creating a positive first impression for clients and guests while supporting the smooth operation of office activities.
What are popular job titles related to Front Assistant jobs in Reston, VA? For Front Assistant jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Front Assistant jobs in Reston, VA look for? The top searched job categories for Front Assistant jobs in Reston, VA are:
What cities near Reston, VA are hiring for Front Assistant jobs? Cities near Reston, VA with the most Front Assistant job openings:
Front Assistant jobs near you

Assistant Front Office Manager

AccorHotel

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.
Job Description
The Assistant Front Office Manager provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas, assisting the Front Office Manager in the daily managerial tasks for the front office, ensuring a seamless experience for the guest in all areas.
  • Lead by example to sustain an environment and positive colleague relations.
  • To understand and promote the hotel's and departmental vision
  • Ensures that all Front Office policies and procedures are adhered to.
  • Provide direction and support to Front Office supervisory positions and colleagues in their daily tasks relating to their roles.
  • Responsible to balance operational, administrative and colleague needs.
  • Responsible for ensuring consistency in exceeding guest service expectations.
  • Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont & Raffles.
  • Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
  • Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests
  • Energize the brand by promoting our guest loyalty program
  • Maximize our brand by promoting our upsell programs
  • Reviews Arrival Detail report and VIP's to ensure all special requirements are met or exceeded
  • Develop and maintain standards for the department, while adhering to Fairmont's core standards
  • Ensure that all Front Office team have the supplies needed to perform their duties.
  • To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement
  • Communicate and liaise effectively with other leaders in the department and hotel
  • Responsible to balance operational, administrative and colleague needs.
  • Responsible for ensuring consistency in exceeding guest service expectations.
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
  • Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Front Office colleagues.
  • Controls and provides feedback on labour and operational expenses
  • Ensure all daily, monthly and quarterly reporting is completed on a timely basis
  • Ensure review of daily payroll punches and edits as necessary, record time and attendance occurrences for all colleagues in Time and Attendance Log
  • Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations, ensuring that each of them has a checklist attached and it has been completed.
  • Adhere to and sign off on all cash handling, balancing of shift closings, and adjustments
  • Have an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set procedures
  • Effectively maximizes inventory levels during high occupancy/sold out nights
  • Adheres to and promotes the Company's health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
  • To be informed and compliant with all forms of hotel systems and technology, Internet access, telephones and able to resolve issues
  • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned
  • To be fully conversant with the day's events and respond promptly to the service needs of guests
  • To be aware of all disabled guests, ensuring that we provide easy and efficient access to the hotel using equipment designed for this process e.g. stair climbing machine and ramp
  • To ensure that any arising staff issues are dealt with effectively.
  • Complete with accuracy and timeliness any and all project related work designated by the Director, Front Office

What's in it for you:
  • Competitive Salary
  • Paid Time Off
  • Medical, Dental and Vision Insurance, 401K
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $55,000-$68,000
Qualifications
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Experience in hospitality, preferable Front Office experience
  • Minimum of 1-year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and guest requests
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a hotel loyalty program and asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Must be legally authorized to work in the United States without sponsorship

Physical Requirements
  • Ability to stand and walk for extended periods
  • Frequent lifting and carrying up to 25 lbs
  • Frequent bending, stooping, kneeling, pushing, and pulling

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply