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From Home Vivint Security Jobs (NOW HIRING)

Director, Product Management Partner Experiences

WA ยท Remote

$238K - $249K/yr

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Define the strict performance, security, and user experience baselines that external hardware ...

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to ... Ourโ€ฏSupport Specialistsโ€ฏtake inbound and outbound calls from new customers and provides world ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... We pay for your drive time to and from appointments-you clock in from your driveway. * Work-Life ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... We pay for your drive time to and from appointments-you clock in from your driveway. * Work-Life ...

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to ... Our Support Specialists take inbound and outbound calls from new customers and provides world-class ...

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to ... OurSupport Specialiststake inbound and outbound calls from new customers and provides world-class ...

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to ... Our Support Specialists take inbound and outbound calls from new customers and provides world-class ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic ...

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From Home Vivint Security information

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How much do from home vivint security jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for from home vivint security in the United States is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $30.53 per hour, depending on experience, location, and employer.

What does it mean to work from home for Vivint Security?

Working from home for Vivint Security typically means providing customer support, technical assistance, or sales services remotely. Employees use their own computers or company-provided equipment to handle calls, troubleshoot security systems, or assist customers with account management. Remote positions offer flexibility in work environment while maintaining Vivint's high standards for customer service and security. Training and support are provided to ensure employees are equipped to handle inquiries and issues effectively.

What are the key skills and qualifications needed to thrive as a Vivint Security customer service representative working from home?

To thrive as a Vivint Security Customer Service Representative working from home, you need strong communication skills, troubleshooting ability, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with CRM software, call center tools, and often remote desktop systems is important for managing customer inquiries and security system issues. Excellent problem-solving, patience, and active listening help you resolve customer concerns and build rapport from a distance. These skills are essential for delivering effective support, ensuring customer satisfaction, and maintaining trust in home security services.

What are some common challenges faced by work-from-home Vivint Security representatives, and how can they be managed?

Work-from-home Vivint Security representatives often encounter challenges such as maintaining focus in a home environment, handling high call volumes, and resolving complex customer security concerns remotely. To manage these, it's important to set up a dedicated workspace, use available company resources for troubleshooting, and communicate regularly with team members and supervisors. Staying organized and proactive about seeking help when needed can greatly improve performance and job satisfaction in this remote role.

What is the difference between From Home Vivint Security vs From Home Vivint Alarm Installer?

AspectFrom Home Vivint SecurityFrom Home Vivint Alarm Installer
Required CredentialsHigh school diploma, background check, product knowledgeHigh school diploma, technical training, installation certifications
Work EnvironmentRemote, customer service, salesOn-site, technical installation, troubleshooting
Employer & Industry UsageVivint Smart Home, security & automation servicesVivint Smart Home, security system installation

From Home Vivint Security primarily involves remote customer service and sales roles, focusing on promoting Vivint's security products. In contrast, From Home Vivint Alarm Installer involves on-site technical work installing and maintaining security systems. Both roles require familiarity with Vivint products, but the Alarm Installer role demands technical skills and certifications for installation tasks.

More about From Home Vivint Security jobs

What cities are hiring for From Home Vivint Security jobs?

Cities with the most From Home Vivint Security job openings:

What are the most commonly searched types of Vivint Security jobs?

The most popular types of Vivint Security jobs are:

What states have the most From Home Vivint Security jobs?

States with the most job openings for From Home Vivint Security jobs include:

Infographic showing various From Home Vivint Security job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $55,353 per year, or $26.6 per hour.

Director, Product Management Partner Experiences

NRG

WA โ€ข Remote

$238K - $249K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago


Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Position Summary: Director of Product Mgmt - Partner Experiences

The Director of Product Management for Partner Ecosystem & Integrations is the single-threaded owner responsible for the strategy, technical roadmap, and end-to-end integration of third-party (3P) partner devices into the Vivint Home ecosystem. Operating as a high-impact, independent strategic leader, you will expand the boundary of the smart home by enabling external hardware-such as smart lighting, advanced climate controls, multi-vendor sensors, and entertainment platforms-to work seamlessly alongside Vivint's proprietary hardware suite.

This is an individual contributor role requiring a highly technical product leader who can operate autonomously without a direct team of direct reports. You will specialize in developing deep technical relationships with engineering and product teams at world-class technology companies, leveraging their specialized expertise to accelerate Vivint's ecosystem growth. You will bridge the gap between external APIs/protocols and internal architecture to deliver zero-friction, deeply integrated consumer experiences at scale.

Primary Responsibilities

Strategic Ecosystem & Integration Roadmap

  • 3P Partner Roadmap Ownership:ย Own the multi-year product strategy, prioritization, and technical execution blueprint for all third-party device integrations within the Vivint Home ecosystem.
  • Strategic Partner Evaluation:ย Serve as the organization's primary scout and thought leader on identifying external technical partners whose hardware expertise can fill critical portfolio gaps and unlock "new-to-world" smart home experiences.
  • Seamless Interoperability Standards:ย Define the strict performance, security, and user experience baselines that external hardware partners must meet to ensure flawless, native performance inside the Vivint app ecosystem.

Technical Execution & Architecture Alignment

  • Cross-Organizational Architecture:ย Partner with internal Core Platform Engineering, Cloud Infrastructure, and Information Security teams to design scalable, secure SDKs and APIs that facilitate low-latency 3P device communication.
  • Standards Advocacy:ย Drive Vivint's product alignment with emerging smart home industry standards (such as Matter, Thread, and specialized cloud-to-cloud APIs) to simplify external onboarding and future-proof the ecosystem.
  • Technical Authoring:ย Independently write data-driven strategy narratives, business requirements documents (BRDs), and product definitions (PRFAQs) to gain executive alignment on high-stakes ecosystem expansion opportunities.

Influence, Negotiation & Partnership Development

  • External Technical Diplomacy:ย Act as the primary technical product interface to external partners' product and engineering organizations, steering their roadmaps to align with Vivint's architectural needs. Including negotiating and owning the partner relationships.
  • Matrixed Internal Influence:ย Operate with extreme autonomy to influence, unblock, and drive execution across internal cross-functional peer organizations, including Software, Legal, UX Design, and QA Engineering teams.
  • Lifecycle Governance:ย Build rigorous integration testing and post-launch telemetry review mechanisms to continuously evaluate the performance, stability, and customer satisfaction of third-party hardware integrations.

Required Skills & Functional Dimensions

  • Autonomous Individual Contribution:ย Proven track record of operating with complete strategic independence. You must excel at leading via cross-functional influence without relying on administrative reporting lines.
  • Integration & API Literacy:ย Deep technical understanding of cloud-to-cloud integrations, local wireless mesh topologies (Zigbee, Z-Wave, Thread), device driver layers, and platform-level SDK development.
  • Ecosystem Design Thinker:ย Exceptional systems-thinking capability with a focus on creating frictionless user experiences when combining hardware and software assets from completely distinct corporate entities.
  • Executive Presence & Narrative Construction:ย Superb written and verbal communication skills. Proven ability to command technical discussions with external executives and synthesize complex partnership logistics into clear execution milestones for internal leadership.

Required Education & Experience

  • Experience:ย 8+ years of product management experience, with at least 4+ years explicitly focused on building developer platforms, partner API ecosystems, IoT integrations, or connected smart home environments.
  • Partnership Track Record:ย Demonstrated experience leading complex, technical product integrations with tier-1 consumer electronics or software enterprise partners.
  • Matrixed Project Delivery:ย Proven success driving large-scale, multi-phase technical hardware or software launches across highly distributed, multi-disciplinary organizations.
  • Education:ย B.S. or M.S. in a Technical Field (Computer Science, Electrical/Computer Engineering, or related discipline); equivalent practical engineering experience considered.

The base salary range for this position is: $177,520 - $240,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.ย ย 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Posterย (The poster can be found atย http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.


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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US