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Podrobnosti o pozici

Ve spolenosti TTEC, uznvanm a oceovanm zamstnavateli, na vs ek msto, kde mete rozvjet svj potencil. Jako pracovnk zkaznickho servisu v oblasti cestovnho ruchu pro Booking.com, s pracovitm v Athnch, budete soust tmu, kter stav na lidskm pstupu. #experienceTTEC

Npl prce

Chcete nastartovat nebo posunout svou kariru v cestovnm ruchu? Ve sv roli budete rychle a profesionln reagovat na dotazy zkaznk, radit jim s vbrem produkt a pomhat eit jejich problmy tak, aby jejich zkuenost nebyla jen dobr, ale vjimen. Petavte svou ve pro cestovn do prce, kter lidem pomh objevovat skvl msta k pobytu a vytvet nezapomenuteln cestovn zitky.

Bhem typickho dne

• Odpovdn na pchoz dotazy zkaznk a poskytovn rychl a pesn podpory.
• Psoben jako prvn kontaktn bod pro partnery v oblasti prmiovho ubytovn z celho svta een dotaz tkajcch se prav pokoj, cen, dostupnosti a prce s extranetovmi nstroji.
• Poskytovn pesnch, aktulnch a kompletnch informac s vyuitm sprvnch nstroj, metod a proces.
• Zajiovn vysok rovn slueb a pozitivn zkuenosti partner.

Poadavky na kandidta

• Plynul znalost etiny/sloventiny a anglitiny.

• Stedokolsk vzdln s maturitou nebo vyun list

• Schopnost komunikovat sv znalosti produkt i slueb a srozumiteln je prezentovat zkaznkm.
• Znalost prce s potaem
• Stabiln vysokorychlostn internet
• Relokan flexibilita

Co mete oekvat

• Inspirativn a podporujc veden, kter vs povede a motivuje.
• Rozmanit prosted s komunitnm duchem a firemni kulturu.
• Monost karirnho rstu a mnoho pleitost k osobnmu i profesnmu rozvoji.
• 25 dn dovolen ron.
• Podpora pi relokaci.
• Konkurenceschopn odmny, bonusy za vkon a benefity, kter vs mohou pjemn pekvapit.

O va roli

Zajistme vm komplexn kolen, dky ktermu se stanete odbornkem ve svm oboru a budete schopni poskytovat sluby na nejvy rovni a u prostednictvm hovoru, nebo e-mailu. Vme, e u nyn disponujete klovou vlastnost, kterou nelze nauit peujcm a podprnm pstupem, dky nmu budou zkaznci odchzet spokojeni.

Soust va prce bude tak monost budovat nov kontakty a ptelstv v rmci komunity TTEC a rozvjet svou kariru v dynamickm a ptelskm prosted.

Budete pracovat pod vedenm zkuenho vedoucho tmu a aktivn pispvat k vynikajc zkaznick zkuenosti i celkovmu spchu tmu.

O spolenosti TTEC

Nam hlavnm clem je jednoduch spokojen zkaznk. Od roku 1982 pomhme firmm vytvet angaovan, spokojen a ziskov zkaznick zkuenosti dky propojen lidskho pstupu a modernch technologi.

Kad den komunikujeme s miliony zkaznk prostednictvm hovor a email . A prv u vs zan cesta k tmto vjimenm zkaznickm zitkm.

Ve spolenosti TTEC vme, e siln tm vznik dky rznorodosti a inkluzi. Jsme hrd na to, e nabzme rovn pleitosti a vytvme pracovn prosted, kde jsou respekt, otevenost a nov perspektivy zkladn hodnotou.

Chceme bt odrazem komunit, kterm sloume a to nejen prostednictvm inovativnch slueb a technologi, ale pedevm lidskm pstupem. U ns se kad zamstnanec me ctit oceovan, respektovan a bt autentick.

Rozmanitost je na silou. Pin nov pohledy, inspiruje inovace a umouje kadmu jednotlivci pispt hodnotou svm jedinenm zpsobem. V TTEC najdete prosted, kde vae schopnosti, zkuenosti i osobn pstup skuten zle.

Your potential has a place here with TTECs award-winning employment experience. As a Czech/Slovak-English Travel Customer Service Associate in support of Booking.com working on site in Athens, Greece, youll be a part of bringing humanity to business. #experienceTTEC

Our purpose, team, and company culture are amazing, and our Great Place to Work certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!

What Youll be Doing
Looking to build or level-up your career in the travel industry? Whether its getting answers for customers quickly, consulting on products or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, Youll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

What You Bring to the Role

• Fluent in Czech/Slovak and English
• High school diploma or equivalent
• 6 months or more experience in customer service, hospitality, retail or F&B service
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• High speed internet in your quiet home work environment
• Greece resident or ability to relocateand gain work authorization expediently to Greece

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds

• 25 days annual leave per year

• Relocation assistance available
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.