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theITSC

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Remote IT Support (WFH Tech Advisor)

Tampa, FL · Remote

$45K - $65K/yr

The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Saint Louis, MO · Remote

$45K - $65K/yr

The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Glendale, UT · Remote

$45K - $65K/yr

The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Berry Hill, TN · Remote

$45K - $65K/yr

The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We ... Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and ...

AdQuick

Senior Software Engineer (Full Stack)

$120K - $180K/yr

Remote from United States or Latin America Company Information ... AdQuick is a leader in out-of-home (OOH) advertising technology and services. Our platform is used ...

Kismet Search

Senior Full Stack Engineer

San Diego, CA

$140K - $175K/yr

Onsite (with some WFH flexibility) COMP: $140K - $175K Base + Exceptional Benefits Position Details ... Their technology is improving patient outcomes while bringing a more intelligent, data-driven ...

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Remote IT Support (WFH Tech Advisor)

Remote IT Support (WFH Tech Advisor)

theITSC

Tampa, FL • Remote

$45K - $65K/yr

Full-time

Medical, PTO

Posted 13 days ago

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Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for ALL Shifts

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.