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Pure IT CUSO

Security Analyst

Tomball, TX · On-site

Examine logs from technologies such as SASE and Zero Trust Network Access (ZTNA) to identify ... Security Awareness Training * Support the delivery of security awareness training and initiatives ...

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Senior IT Security Analyst

Madison, WI · On-site +1

$90K - $115K/yr

Have developed security awareness training programs to educate employees on corporate security ... We are proud of the recognition we have received from local and national organization regarding our ...

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Security Awareness & Phishing Simulation Specialist

United IT

Manhattan, NY • On-site

Other

Posted 12 days ago

Job description

Security Awareness & Phishing Simulation Specialist (KnowBe4)

We are seeking a skilled Security Awareness & Phishing Simulation Specialist with hands-on experience in KnowBe4 to design, execute, and manage enterprise-wide phishing campaigns and security awareness training programs.

The role focuses on reducing human risk by improving employee security behavior through data-driven phishing simulations, training campaigns, reporting, and continuous improvement.

Key Responsibilities

Phishing Campaign Management (KnowBe4)

  • Design, configure, and execute ongoing phishing simulation campaigns using KnowBe4.
  • Customize phishing templates (emails, landing pages, attachments, URLs) based on: risk profiles, department/region, threat trends.
  • Schedule baseline, monthly, and targeted campaigns (e.g., executives, finance, IT).
  • Implement adaptive phishing and risk-based targeting.
  • Tune difficulty levels over time to align with program maturity.

Security Awareness Training

  • Plan and administer security awareness training campaigns using KnowBe4 modules.
  • Assign training based on user role, risk score, prior phishing failures.
  • Manage mandatory, remedial, and role-based training.
  • Track training completion, overdue users, and escalations.

Reporting, Metrics & KPIs

  • Generate and analyze metrics such as: phish-prone percentage (PPP), click rates, credential submission rates, reporting rates, training completion rates.
  • Deliver monthly and quarterly executive-ready reports.
  • Provide insights and recommendations to improve user behavior.
  • Maintain dashboards aligned to human risk reduction KPIs.

Integration & Automation

  • Integrate KnowBe4 with Microsoft Entra ID / Azure AD, Okta (if applicable), email gateways (O365 / Exchange / Proofpoint), SIEM / SOAR platforms (e.g., Splunk, XSOAR – optional).
  • Manage Phish Alert Button (PAB) deployment and reporting workflows.
  • Support automation for user provisioning, group sync, and reporting.

Governance & Program Support

  • Support policy-aligned security awareness programs (ISO 27001, SOC 2, NIST, PCI DSS).
  • Assist during internal audits and client assessments.
  • Coordinate with HR, IT, and Compliance teams.
  • Maintain SOPs, playbooks, and campaign calendars.
Required Technical Skills

Mandatory

  • Strong hands-on experience with KnowBe4, including phishing campaigns, training campaigns, reporting & dashboards.
  • Good understanding of phishing techniques (credential harvest, attachments, smishing basics), email security concepts.
  • Experience with Microsoft 365 / Exchange Online environments.
  • Strong Excel and reporting skills.

Good to Have

  • Integration experience with Proofpoint, Mimecast, Defender for Office 365.
  • Awareness of human risk management concepts.
  • Familiarity with NIST Security Awareness Framework.
  • Experience supporting global/multi-geo organizations.
Soft Skills
  • Strong stakeholder communication skills.
  • Ability to translate metrics into clear executive insights.
  • High attention to detail and governance mindset.
  • Self-driven and process-oriented.
Deliverables & KPIs
  • Reduction in phish-prone percentage over time.
  • Improved email reporting rate.
  • On-time completion of awareness training.
  • Accurate and consistent executive reporting.
  • Continuous improvement recommendations.

Apply