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From Home Rethink Behavioral Health Jobs in Illinois

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From Home Rethink Behavioral Health information

What is the difference between From Home Rethink Behavioral Health vs From Home Behavioral Therapist?

AspectFrom Home Rethink Behavioral HealthFrom Home Behavioral Therapist
CredentialsRelevant certifications in behavioral health, such as BCBA or BCaBAState licensure or certification as a behavioral therapist or counselor
Work EnvironmentRemote, home-based setting with virtual client interactionsRemote or home-based, focusing on therapy sessions via telehealth platforms
Industry UsageUsed by organizations providing behavioral health services remotelyCommonly used by licensed therapists providing remote behavioral therapy
Job FocusDeveloping and implementing behavioral intervention plansProviding direct behavioral therapy to clients

While both roles involve remote behavioral health services, From Home Rethink Behavioral Health typically refers to positions focused on designing intervention plans, whereas From Home Behavioral Therapist emphasizes direct client therapy. Both require relevant certifications and are performed in a virtual setting, but their primary responsibilities differ.

What are the most commonly searched types of Rethink Behavioral Health jobs in Illinois? The most popular types of Rethink Behavioral Health jobs in Illinois are:
What are popular job titles related to From Home Rethink Behavioral Health jobs in Illinois? For From Home Rethink Behavioral Health jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching From Home Rethink Behavioral Health jobs in Illinois look for? The top searched job categories for From Home Rethink Behavioral Health jobs in Illinois are:
What cities in Illinois are hiring for From Home Rethink Behavioral Health jobs? Cities in Illinois with the most From Home Rethink Behavioral Health job openings:
From Home Rethink Behavioral Health jobs near you

Billing Oversight Customer Success Manager - RethinkBH

Rethink

Chicago, IL • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth.
Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers.
The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities.
The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers.
Job Duties:
  • Meet and proactively drive to exceed quarterly and annual retention targets.
  • Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.
  • Develop and maintain an exceptional knowledge of Rethink's behavioral health solution and RCM services.
  • Oversee account metrics to anticipate customer issues and concerns.
  • Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.
  • Resolve customer issues in an efficient, timely, and practical manner.
  • Serve as a customer advocate internally to ensure support tickets are being addressed quickly.
  • Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns.
  • Collaborate with the product team on identifying future product development priorities to drive account growth.
  • Manage customer satisfaction surveys and responses.
  • Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.
  • Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.
  • Use Teams to conduct effective online meetings.

Characteristics:
  • Track record of exceeding quota or showing significant annual year over year growth.
  • Experience in behavioral health and ABA medical billing
  • Excellent verbal and written communication skills.
  • Strong customer relationship management skills.
  • Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.
  • Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.
  • Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.
  • Proficiency with Microsoft Excel, Word, and PowerPoint applications.
  • Experience utilizing electronic medical billing platforms.
  • Experience using Salesforce.com and Gainsight are desirable.

Requirements:
  • Bachelor's degree in psychology, education, business or related field
  • Must be comfortable working with technology and fluent in Microsoft Office
  • Experience with autism/ABA/ABA billing
  • Experience working with a SaaS (software) company highly preferred

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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Recruiting Fraud Alert: Job applicants should be aware that there are external parties posing as RethinkFirst recruiters. These scams may include fraudulent communications via social media platforms (such as LinkedIn), email, or requests to schedule interviews. Note that any recruiting related communication you receive from RethinkFirst would come from an @rethinkfirst.com e-mail address, @applytojob.com email address (via our talent acquisition system), '[email protected]' email address, and/or be found on the Rethinkfirst.com website. Please also note that at no point during our recruitment process will we request any form of monetary payment. If you believe that you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.
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