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From Home Merge Jobs (NOW HIRING)

Merge

Solutions Architect

Manhattan, NY · On-site

$140 - $165/hr

Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and ... Quality health, vision, and dental insurance * 401K Plan * $200 one‑time home office stipend

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Infographic showing various From Home Merge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

IT Branch Support Specialist - Dallas, TX

Merge IT

Dallas, TX • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Merge IT is seeking an IT Branch Support Specialist to provide technical support for hardware and software issues at branch locations in Dallas, TX. The role involves troubleshooting, local project coordination, and collaboration with various teams to resolve complex issues.
Responsibilities:
• Install, troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine.
• Ensure client policies and procedures are followed, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
Qualifications:
Required:
• IMAC (Install, Move, Add, Change) support experience REQUIRED
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• IT Support experience with a Financial Services or Brokerage Firm preferred.
• Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
• Experience with Microsoft Office products, and general office computing tools.
• Excellent communication, interpersonal and customer care skills.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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