From Home Manufacturing Technical Support Jobs in Normal, IL

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

As an Manufacturing IT Equipment Support you will manage the full lifecycle of an organization's hardware assets and software stack including procurement, tracking, asset management, maintenance, and disposal. Manufacturing IT Equipment Support ensures IT inventory is properly configured, inventoried, and secured. Key duties include managing inventory databases, deploying workstations, resolving hardware issues, and supporting other IT manufacturing facing infrastructure. This role will be located in Normal, IL and report to our MFG Systems Support Manager. 

Asset Management: Track hardware and software assets throughout their lifecycle, ensuring accurate inventory records and maintaining vendor contracts.
Hardware Installation, Setup & Maintenance: Install, configure, and maintain computers, HMI’s, scanners, servers, printers, tablets, and other mobile devices.
Procurement: Manage procurement, stock levels, vendor relationships, and research new hardware for production environments.
Troubleshooting & Support: Resolve IT hardware and software issues, providing technical support to users and other business units.
Deployments and Projects: Manage the rollout of new equipment and upgrades to workstations or related Manufacturing IT hardware.
Must be comfortable using tools such as screw drivers, drills, hex keys, and wrenches.
Must be comfortable driving and operating golf carts and scissor lifts.
Must be able to lift 30-40 pounds.

Technical Knowledge: Strong understanding of computer hardware, software, operating systems, and network peripherals.
Organization: Excellent record-keeping skills to track equipment, maintenance, and warranties.
Problem-Solving: Ability to diagnose issues and implement solutions for hardware and software malfunctions.
Communication: Ability to communicate technical information to non-technical staff and work with vendors.
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
Certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
Inventory Management Systems / IT Asset Management (ITAM) tools.
Active Directory for user and computer management.
Ticketing systems (e.g., Jira, ServiceNow).
Remote management tools.

The salary range for this role is $63,300 - $79,100 for Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. 

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.

Technical Knowledge: Strong understanding of computer hardware, software, operating systems, and network peripherals.
Organization: Excellent record-keeping skills to track equipment, maintenance, and warranties.
Problem-Solving: Ability to diagnose issues and implement solutions for hardware and software malfunctions.
Communication: Ability to communicate technical information to non-technical staff and work with vendors.
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
Certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
Inventory Management Systems / IT Asset Management (ITAM) tools.
Active Directory for user and computer management.
Ticketing systems (e.g., Jira, ServiceNow).
Remote management tools.