From Home Google Fiber Customer Service Jobs in Riverside, CA

Special Projects Manager, Technical Operations

Irvine, California

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least July 26th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

The Special Projects Manager, Technical Operations will support deployment, operations, installations and maintenance of a fiber optic network for residential and business customers throughout Southern California metro. This position will report to the Head of Metro Technical Operations and flex within a market to meet the needs of the business, plugging into areas where needs are critical, and then rapidly moving onto new areas of need as the business evolves.

This role requires a passion for being on-the-ground, executing complex projects that improve internet access, speed, and service in your community. It will require substantial knowledge of our industry and willingness to learn much more. A versatile skill set, a flexible approach, and a willingness to learn and adapt to new challenges as the role evolves and changes is critical.

In this role, you’ll:

• Support the deployment and operation of GFiber’s FTTH build in a metropolitan area. Assist the Head of Metro Technical Operations in leading all Deployment and Operational team members within a metropolitan area.
• Ensure alignment between various parts of the customer network deployment from design all the way to service delivery. Ensure the best local network is designed, built, and maintained with speed and within business goals.
• Work with city management to ensure business targets are met. Coordinate with city officials, jurisdictional authorities and utility representatives.
• Lead and manage GIS, network planning, engineering design cycles, permitting, proposals, bids, scope definitions and approvals for FTTH to Single Family Units (SFUs), Multi Dwelling Units (MDUs), Single Business Units (SBUs)

At a minimum, we’d like you to have:

• Bachelor's degree in Engineering, Telecommunications or a closely related field, or equivalent practical experience.
• 5 years of experience with fiber network deployments, outside and inside plant fiber infrastructure.
• 5 years of experience leading teams and vendor management.
• Experience with budgeting, forecasting costs, project reporting, capacity planning, quality assurance, equipment turn-up, testing and acceptance.

It’s preferred that you have:

• MBA or Master's degree in Technology.
• 7 years of relevant industry experience
• Experience developing requests for proposals (RFPs), scheduling projects, cost engineering, budgeting and forecasting costs, reporting project status and costs, procurement and consulting with contractors and vendors.
• Knowledge of inside and outside plant fiber optic network infrastructure, and engineering design and construction. Knowledge of network drawings, route maps and scopes of work, interpreting fiber test results and auditing projects for compliance with scopes of work.
• Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.
• Experience with GIS, CAD, and interpreting complex fiber test results.

The US base salary range for this full-time position is between $138,000 - $151,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

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