From Home Google Fiber Customer Service Jobs in Rio Rancho, NM

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. 

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

The Technician, Field Operations - Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs).

   Install and activate enterprise and SMB fiber services.    Perform fiber splicing, termination, testing, and troubleshooting.    Install, configure, and support customer-premise equipment (CPE), routers, switches, and VoIP equipment.    Complete DIA, Ethernet, and managed service installations.    Use OTDRs, power meters, and other test equipment to verify service quality.    Troubleshoot service outages and perform repairs as needed.    Work closely with the NOC, Engineering, and Customer Support teams during installations and service restorations.    Maintain accurate work orders, documentation, and test results.    Educate customers on services and equipment functionality.    Follow all company safety procedures and industry standards.

Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. Minimum of six (6) months to two (2) years of experience in fiber optics, telecommunications, or field operations.Knowledge of:    Fiber splicing and testing    OTDR and optical power testing    Ethernet networking    Routers and switches    VoIP systems    Enterprise customer environments    Ability to read network diagrams and service orders.    Valid driver's license and acceptable driving record.

Valid driver's license

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

OUTDOOR REQUIREMENTSThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to work outdoors in various weather conditions, including extreme heat, cold, rain, or wind. Stand, walk, bend, stoop, and kneel for extended periods of time. Lift, carry, push, or pull objects weighing up to 20 pounds as needed. Tolerate exposure to noise, dust, fumes, and uneven or slippery surfaces. Wear required personal protective equipment (PPE) during all applicable tasks.  

Standard daily travel to assigned territories is required for this position (up to 30% of the time within a 10-mile radius).

Competitive compensation package Comprehensive medical, dental, and vision benefits 

Employee Assistance Program (EAP)

401(k) with company match Paid time off and other generous benefit programs Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.