Freight Operations Manager Jobs in Troy, MI (NOW HIRING)

Job Description

The Role
TheSenior Central Intercontinental Operations Manager leads GMNA's inbound intercontinental materiallogisticsoperations for the U.S. and Canada. This role is accountable for end-to-end ocean, air, and heavy-haul material flows from global origins into GM facilities, protecting plant production through proactive risk management, strong partner oversight, and effective escalation management. The supervisor leads a team of internal specialists andlogisticsservice providers to manage normal and premium shipments, resolve network disruptions, and continuously improve cost, transit time, and service performance across the intercontinental network.

What You'll Do

• Own day-to-day intercontinental inbound network execution(US & Canada) across all modes (ocean, air, small parcel, heavy haul) to ensure material availability and protect GM plant uptime.

• Lead and develop the Intercontinental Operations materiallogisticsteam, including GM employees andlogisticsservice company (LSC) partners (e.g., DSV, CEVA, DB Schenker), providing clear priorities, feedback, and coaching on standard work and escalation expectations.

• Serve as theprimary escalation point for critical intercontinental shipments, coordinating with plants, Supply Chain, Logistics Purchasing, Tactical Operations, CCA, LSC control towers, and carriers to build and execute recovery plans that avoid or minimize production impact.

• Overseepremium transportation and claims interfacestied to intercontinental, domestic, and rail moves in partnership with the Premium & Claims team (authorizations, root cause, and recovery actions).

• UtilizeGMlogisticstools and dashboards(e.g., intercontinental operations Power BI dashboards, portdwelland network status reporting) tomonitornetwork health,identifyrisk, and drivetimelycorrective actions with LSCs and internal stakeholders.

• Ensurestandard processes and work instructionsfor intercontinental operations (e.g., DSV Critical Air, IO milestones, network update process, shutdown letter use) are understood, followed, and continuously improved by the team.

• Championrobust communication practiceswith LSC origin/destination control towers (clear subject lines, need-in-plant dates, complete data, confirmation of HBOL/itineraries, after-hoursescalation) to improve visibility and execution quality.

• Partner withLogistics Planning, Logistics Purchasing, Vehicle Command Center, and SCW / PFEP teamstoalign oncapacity, transit times, spot-buys, dwell, and continuous improvement opportunities in the intercontinental network.

• Supporteducation and communicationacross the business byleveragingthe Intercontinental Logistics Operations Playbook, network updates, training tools, and contact/reference documents for internal and external partners.

• Drive astrong safety, compliance, and quality culture, ensuring adherence to customs/regulatory requirements (e.g., wood-packaging/ISPM-15, documentation standards) and GM policies when executing intercontinental shipments and escalations.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree inSupply Chain, Logistics, Business, Engineeringor related field,orrelevant equivalent experience in lieu of degree.

• 5+ yearsof experience inlogistics, supply chain, or material management, with direct exposure to international or intercontinental transportation (ocean/air).

• Demonstrated experienceleading teams and/or managing third-partylogisticsproviders (3PL/LSC)in an operations, command center, or escalation-driven environment.

• Stronganalytical and problem-solving skillswith proven ability to interpretlogisticsdata (transit times, dwell, ETA/PDT, days-on-hand), assess risk, and develop recovery plans under time pressure.

• High leveloforal and written communication skillswith the ability to lead cross-functional discussions and provide concise, executive-ready updates on critical issues and network risks.

• Ability tomanage multiple critical issues simultaneously, prioritize effectively, andmaintaincomposure in a fast-paced, escalation-heavy environment (including after-hours/urgent events).

• ProficiencywithMicrosoft Office(Excel, PowerPoint, Outlook, Teams) and comfort learning GM systems/tools used forlogisticsvisibility and reporting (e.g., MGO, Power BI dashboards, GPFA/PTA, track-and-trace tools).

What Will Give You a Competitive Edge (Preferred Qualifications)

• 5+ yearsof experience in inbound materiallogistics, preferably covering intercontinental flows into North America (US & Canada) and working with LSCs such asDSV and CEVA.

• Prior experience in asupervisory or people-leader rolewithin Supply Chain, Logistics Operations, Command Center, or similar environment.

• Knowledge ofpremium freight and cost recovery processes, including PTA/GPFA usage, shutdown letter processes, and claims management.

• Familiarity withPower BI or similar analytics toolsfor operations dashboards, performance tracking, and KPI management.

• Experience working directly withplants, Tactical Operations, Logistics Planning, and Purchasingon cross-functional issue resolution and network improvements.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.