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Freight Forwarding Jobs in Michigan (NOW HIRING)

Employbridge

Sea Export Customer Service

Detroit, MI · On-site

$24.04/hr

Qualifications & Skills * 2-5 years of experience in sea freight export logistics or freight forwarding. * Strong understanding of international shipping procedures, export compliance, and INCOTERMS.

DHD Consulting

Import Specialist

Troy, MI

Work closely with freight forwarders, customs brokers, carriers, suppliers, and internal departments to ensure timely shipment processing. * Track shipment status and proactively resolve ...

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Freight Forwarding information

See Michigan salary details

$28.3K

$43.6K

$58K

How much do freight forwarding jobs pay per year?

As of Jul 15, 2026, the average yearly pay for freight forwarding in Michigan is $43,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $48,800.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by professionals in freight forwarding, and how can they be managed?

Freight forwarding professionals often navigate challenges such as coordinating shipments across multiple countries, managing tight deadlines, and resolving unexpected delays due to customs or weather. Staying organized, maintaining clear communication with carriers and clients, and having a strong understanding of international regulations can help address these issues. Many freight forwarders rely on technology and established logistics networks to proactively manage disruptions and ensure goods reach their destinations efficiently.

What are the key skills and qualifications needed to thrive as a Freight Forwarder, and why are they important?

To thrive as a Freight Forwarder, you need a solid understanding of logistics, international shipping regulations, and supply chain management, often supported by relevant certifications or experience in transportation or logistics. Familiarity with freight management systems, customs documentation software, and global trade compliance tools is typically required. Strong organizational skills, attention to detail, and effective communication help manage complex shipments and coordinate with clients and partners. These competencies are crucial for ensuring timely, compliant, and cost-effective movement of goods across borders.

What is freight forwarding?

Freight forwarding is a service used by businesses and individuals to arrange the shipment of goods from one location to another, often internationally. Freight forwarders act as intermediaries between shippers and transportation services, handling logistics such as booking cargo space, preparing shipping and customs documents, and negotiating freight charges. They coordinate the movement of goods by various modes of transport, including air, sea, road, or rail, and often provide additional services like warehousing, insurance, and tracking. Their goal is to ensure goods are shipped efficiently, securely, and cost-effectively.

What is the difference between Freight Forwarding vs Customs Broker?

AspectFreight ForwardingCustoms Broker
CredentialsLogistics certifications, freight forwarding licensesCustoms broker licenses, import/export certifications
Work EnvironmentGlobal logistics, shipping companiesCustoms agencies, import/export firms
Industry UsagePlanning and coordinating shipmentsClearing goods through customs

Freight forwarding involves organizing the transportation of goods across borders, while customs brokers focus on clearing shipments through customs. Both roles require knowledge of international shipping regulations and certifications, but they serve different functions in the supply chain.

What are the most commonly searched types of Freight Forwarding jobs in Michigan? The most popular types of Freight Forwarding jobs in Michigan are:
What cities in Michigan are hiring for Freight Forwarding jobs? Cities in Michigan with the most Freight Forwarding job openings:
Freight Forwarding jobs near you
Sea Export Customer Service

Sea Export Customer Service

Employbridge

Detroit, MI • On-site

$24.04/hr

Full-time

Re-posted 7 days ago

Job description

Sea Export Customer Service


Position Summary

The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer experience. This position coordinates the full lifecycle of sea export operations, supports customers with proactive communication, handles documentation, and ensures compliance with global logistics standards.


Key Responsibilities


  • Coordinate the complete export shipment process, including booking, pick-up/inland transport arrangements, and routing.
  • Prepare and manage all export documentation such as Bills of Lading, Certificates of Origin, export declarations (AES), and commercial documents.
  • Update shipment statuses, ensure accurate data entry, and maintain high data quality throughout the shipment lifecycle.
  • Track and trace shipments, ensuring timely delivery and resolving issues as necessary.
  • Maintain up‐to‐date Standard Operating Procedures (SOPs), customer profiles, rates, and routing preferences.


Customer Service & Engagement

  • Serve as the primary contact for sea export customers, providing guidance, answering questions, and resolving complaints.
  • Proactively communicate with customers, vendors, carriers, truckers, and overseas offices.
  • Qualify customer inquiries, prepare and follow up on quotations within pricing guidelines.
  • Support customer onboarding and ensure proper transfer of requirements into systems.
  • Monitor customer satisfaction and provide feedback to improve service delivery.


Financial & Compliance

  • Collaborate with Finance to adjust credit limits and address financial issues as needed.
  • Negotiate cost‐effective rates with carriers and service providers to support profitability.
  • Identify, analyze, and resolve billing discrepancies to ensure alignment with customer SOPs.
  • Ensure compliance with export regulations, INCOTERMS, and relevant agency requirements (FMC, EAR, Hazmat, etc.).


Qualifications & Skills

  • 2–5 years of experience in sea freight export logistics or freight forwarding.
  • Strong understanding of international shipping procedures, export compliance, and INCOTERMS.
  • Familiarity with export documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin.
  • Basic to intermediate knowledge of U.S. regulatory frameworks (FAA, FMC, EAR, Hazmat).
  • Excellent communication and customer service skills.
  • Strong problem‐solving and multitasking abilities under time pressure.
  • Proficiency in Microsoft Office; familiarity with logistics systems preferred.
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About employbridge

Sourced by ZipRecruiter

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: Decca, Hire Dynamics, ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Duluth, GA, US

Year founded

1985

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