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Freelance Technical Support Jobs in Silver Spring, MD

Janitza

Marketing Manager

Ashburn, VA · On-site

$100K - $120K/yr

Translate complex technical concepts into meaningful, customer-focused messaging and content ... Manage external agencies, freelancers, and marketing partners supporting Janitza's initiatives.

New

Maslow Media Group, Inc.

Producer

Clarksburg, MD · On-site

... and freelance crew members. * Provide creative direction, technical guidance, and day-to-day ... To support long-term financial planning, employees may participate in our 401(k) retirement savings ...

Dexian DISYS

Senior Creative Designer

Mclean, VA · On-site

Collaborate with senior stakeholders to translate complex business strategies, technical concepts ... Offer creative direction and feedback to agencies, freelancers, and production partners. * Juggle ...

Maslow Media Group, Inc.

Editor

Clarksburg, MD · On-site +1

$90K - $100K/yr

... technical talent with the brands shaping today's media landscape. For more than three decades ... Support studio productions (camera, audio, lighting, teleprompter, graphics, floor management)

Posted today

ThirdChannel

On Field Educator - Running

Washington, DC · On-site

$100/hr

Freelance / Independent Contractor (1099) About ThirdChannel ThirdChannel helps brands deploy their ... About the Role ThirdChannel is hiring a Tech Representative to support On, the most premium global ...

US AI

Contract Animator

Rockville, MD · On-site

Contract / Freelance Duration: [e.g., 1-3 months, with potential extension] Hours: [e.g., 20-40 ... This role will support marketing, brand, and product initiatives by creating high-quality animated ...

Quidient

Staff iOS Engineer

Columbia, MD · On-site

$165K - $200K/yr

Drive technical decisions on how Quidient builds SDKs and apps from internal frameworks, developing ... Design and implement RESTful APIs and integrate with server side technologies to support mobile ...

Image Engineering

Production Coordinator

MD · On-site

$20 - $25/hr

Acting as the bridge between clients and our internal design, technical, engineering, compliance ... Support recruiting, onboarding, and administrative processes for freelance, contract, and ...

SHRM

Senior Specialist, HR Tech Content

Alexandria, VA · Hybrid

Translate complex technical concepts into practical, engaging content tailored to HR executives and ... Support publication production, newsletters, special reports, and other editorial projects as ...

New

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Freelance Technical Support information

See Silver Spring, MD salary details

$14

$26

$46

How much do freelance technical support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for freelance technical support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a freelance technical support specialist, and why are they important?

To thrive as a Freelance Technical Support specialist, you need a solid understanding of troubleshooting hardware, software, and network issues, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote support tools (like TeamViewer or Zendesk), ticketing systems, and various operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and build trust. These skills are vital for delivering prompt, reliable support and maintaining client satisfaction in a competitive freelance environment.

What is freelance technical support?

Freelance technical support refers to professionals who offer technical assistance and troubleshooting services on a contract or freelance basis, rather than as full-time employees of a single company. These individuals help clients resolve software, hardware, and network issues remotely or on-site. Their tasks can include setting up devices, resolving connectivity or configuration problems, and providing user training. Freelance technical support specialists often work with several clients at once, offering flexible schedules and specialized expertise.

What is the difference between Freelance Technical Support vs Freelance Customer Support?

AspectFreelance Technical SupportFreelance Customer Support
CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service experience
Work EnvironmentRemote, technical troubleshootingRemote or call centers, customer interaction
Employer & IndustryTech companies, IT service providersRetail, telecom, e-commerce
Search & ComparisonTechnical skills focusCustomer interaction focus

Freelance Technical Support involves troubleshooting technical issues, requiring IT skills and certifications, often in tech or IT industries. Freelance Customer Support emphasizes communication and customer service, serving various industries. Both roles are remote but differ in technical complexity and skill requirements.

What are some common challenges freelance technical support professionals face, and how can they effectively manage them?

Freelance technical support professionals often encounter challenges such as managing multiple clients with varied technical needs, prioritizing urgent issues, and maintaining clear communication across different platforms. To effectively manage these challenges, it's important to establish structured workflows, use ticketing systems or project management tools, and set clear expectations with clients regarding response times. Networking with other freelancers and continually updating technical skills can also help in handling diverse support requests efficiently.
What are the most commonly searched types of Technical Support jobs in Silver Spring, MD? The most popular types of Technical Support jobs in Silver Spring, MD are:
What are popular job titles related to Freelance Technical Support jobs in Silver Spring, MD? For Freelance Technical Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Freelance Technical Support jobs in Silver Spring, MD look for? The top searched job categories for Freelance Technical Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Freelance Technical Support jobs? Cities near Silver Spring, MD with the most Freelance Technical Support job openings:
Freelance Technical Support jobs near you
Infographic showing various Freelance Technical Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,009 per year, or $26.9 per hour.

Marketing Manager

Janitza

Ashburn, VA • On-site

$100K - $120K/yr

Full-time

Posted yesterday

New

Job description

TITLE: Marketing Manager
LOCATION: Remote w/ travel
SALARY: $105k-$120k Base Salary w/ 10% Annual Bonus
Who We Are
Janitza North America is the US based arm of Janitza Group, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.
Who You Are
Janitza North America is seeking a Marketing Manager to lead strategic marketing initiatives supporting key growth markets and customer segments in the US. This newly expanded role was created to support Janitza's long-term growth strategy and strengthen our presence across existing and emerging market opportunities.
Working closely with Sales, Product Management, Headquarters Marketing, channel partners, and customers, you will be responsible for developing market-focused messaging, executing targeted campaigns, gathering customer insights, and strengthening Janitza's brand presence.
Success in this role requires a strategic and customer-focused marketer who enjoys understanding complex customer challenges, translating technical concepts into compelling business value, and building relationships across diverse customer and partner ecosystems.
What You'll Do
Develop Market Growth Strategy
  • Lead Janitza North America's marketing strategy for key growth markets and customer segments.
  • Develop market and persona-specific messaging that clearly communicates the value of Janitza's solutions.
  • Conduct customer, competitor, and market research to identify opportunities for growth.
  • Build and maintain target persona profiles, including key challenges, objectives, pain points, and buying motivations.
  • Gather Voice of Customer insights through customer interviews, site visits, Lunch & Learn programs, product and sales collaboration, and tradeshow engagement.

Own Campaign Development and Execution
  • Develop and execute integrated marketing campaigns supporting Janitza's growth initiatives.
  • Define campaign objectives, messaging, content requirements, target audiences, channels, and success metrics.
  • Manage campaigns across digital, content, social media, industry publications, events, webinars, channel partner programs, and distributor activities.
  • Measure campaign performance and continuously optimize future initiatives based on results.
  • Benchmark campaign engagement and performance against relevant industry standards.

Drive Content and Product Marketing Initiatives
  • Translate complex technical concepts into meaningful, customer-focused messaging and content.
  • Develop content strategies and creative briefs for internal stakeholders and external agencies.
  • Partner with product managers to align customer and market needs with existing product offerings.
  • Gather customer feedback and market intelligence to help identify product gaps and support future product business cases.
  • Ensure all external-facing content meets Janitza standards for accuracy, professionalism, and brand consistency.

Lead Agency and Vendor Relationships
  • Manage external agencies, freelancers, and marketing partners supporting Janitza's initiatives.
  • Define project scope, deliverables, timelines, and performance expectations.
  • Evaluate agency effectiveness and provide reporting on utilization and outcomes.
  • Support future budget planning and management related to agency services, content development, and industry events.

Support Events and Industry Engagement
  • Evaluate and recommend industry conferences, trade shows, customer events, and association opportunities.
  • Partner with Sales to establish event objectives and success criteria before participation.
  • Measure event performance using lead generation, engagement metrics, cost-per-lead, and post-event evaluations.
  • Represent Janitza at customer meetings, industry events, trade shows, Lunch & Learn sessions, and partner programs.

Collaborate Across Global and Regional Teams
  • Partner closely with U.S. Sales, Product Management, and Marketing teams.
  • Serve as a primary marketing resource supporting strategic business growth initiatives.
  • Work with Headquarters Marketing to localize global campaigns and content for the North American market.
  • Coordinate with channel partners and distributors to support shared business objectives.

What You'll Bring
Required Qualifications:
  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • 4-6 years of B2B marketing experience.
  • Proven experience owning or leading marketing campaigns from strategy through execution and measurement.
  • Experience developing messaging, positioning, and content for technical or complex products and solutions.
  • Strong project management skills with the ability to manage multiple priorities simultaneously.
  • Exceptional written and verbal communication skills.
  • Demonstrated ability to translate customer insights into actionable marketing programs.
  • Strong attention to detail and commitment to producing high-quality, error-free work.
  • Ability to travel up to 25%.

Preferred Qualifications:
  • Experience marketing technical, engineering, energy, infrastructure, manufacturing, or other complex B2B solutions.
  • Experience supporting channel partner or distributor marketing programs.
  • Experience managing marketing agencies, freelancers, or external vendors.
  • Familiarity with Salesforce and marketing performance analytics.

What Will Make You Successful
  • You are naturally curious and enjoy understanding why customers face certain challenges. Rather than relying on marketing buzzwords or generic messaging, you uncover meaningful insights and transform them into compelling stories that resonate with customers.
  • You enjoy building relationships with customers, sales teams, industry peers, and marketing professionals. You're equally comfortable developing strategy, gathering customer insights in the field, reviewing creative work, and measuring campaign performance.
  • Most importantly, you are someone who can take ownership, make sound recommendations, and independently drive strategic marketing initiatives that support long-term business growth.

Apply