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Freelance Remote Workforce Management Jobs in Tennessee

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year ... Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to ...

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to ... We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.

PIVOT Workforce

Skilled Trades Recruiter

Nashville, TN · On-site +1

This remote role requires light travel and is open to candidates based in the Knoxville, TN area ... Ability to manage multiple positions in a fast-paced environment. Residency in the Knoxville, TN ...

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Freelance Remote Workforce Management information

What is the difference between Freelance Remote Workforce Management vs Remote Project Coordinator?

AspectFreelance Remote Workforce ManagementRemote Project Coordinator
CredentialsVaries; often requires experience in workforce management, HR, or related fieldsTypically requires project management certifications or experience
Work EnvironmentIndependent, flexible, often self-employedEmployed by organizations, coordinating multiple projects remotely
Industry UsageCommon in staffing, HR, and freelance platformsUsed across industries for project execution and delivery

Freelance Remote Workforce Management involves independently overseeing remote teams, focusing on staffing and workforce strategies. In contrast, a Remote Project Coordinator is usually employed by a company to manage specific projects remotely, ensuring tasks are completed on time. Both roles require strong organizational skills but differ in employment status and scope of responsibilities.

What are the most commonly searched types of Remote Workforce Management jobs in Tennessee?

The most popular types of Remote Workforce Management jobs in Tennessee are:

What are popular job titles related to Freelance Remote Workforce Management jobs in Tennessee?

For Freelance Remote Workforce Management jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Workforce Management jobs in Tennessee look for?

The top searched job categories for Freelance Remote Workforce Management jobs in Tennessee are:

What cities in Tennessee are hiring for Freelance Remote Workforce Management jobs?

Cities in Tennessee with the most Freelance Remote Workforce Management job openings:

Freelance Remote Workforce Management jobs near you
Infographic showing various Freelance Remote Workforce Management job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

CX Systems Administrator

Tithely

Nashville, TN • On-site, Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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