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Freelance Remote Customer Service Rep Jobs in Riverside, CA

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

Previous experience in customer service, administration, or support is a plus but not required Benefits: * Flexible remote work schedule * Professional development opportunities and access to ...

Next Stop Travels

Travel Customer Representative

Anaheim, CA · On-site +1

$16.75 - $22.75/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

Next Stop Travels

Travel Customer Representative

Riverside, CA · On-site +1

$16.75 - $22.75/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

Next Stop Travels

Travel Customer Representative

Irvine, CA · On-site +1

$17.25 - $23.25/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

Next Stop Travels

Travel Customer Representative

Santa Ana, CA · On-site +1

$16.75 - $22.75/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

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All JobsFreelance Remote Customer Service Rep JobsFreelance Remote Customer Service Rep Jobs in Riverside, CA

Freelance Remote Customer Service Rep information

See Riverside, CA salary details

$10

$19

$28

How much do freelance remote customer service rep jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for freelance remote customer service rep in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Customer Service Rep vs Customer Support Specialist?

AspectFreelance Remote Customer Service RepCustomer Support Specialist
CredentialsBasic customer service skills, sometimes certificationsCustomer service experience, certifications often preferred
Work EnvironmentRemote, freelance setupTypically in-house or remote, employed by a company
Employer & IndustryFreelance clients across various industriesSpecific company or industry employer
Search & Comparison IntentFlexibility, freelance opportunitiesCareer growth, company benefits

Freelance Remote Customer Service Reps work independently for multiple clients, offering flexible schedules and varied projects. Customer Support Specialists are usually employed full-time by a company, focusing on supporting a specific brand or product. Both roles require strong communication skills, but the freelance role emphasizes independence and versatility, while the specialist role offers stability and career development within a single organization.

What are the most commonly searched types of Remote Customer Service Rep jobs in Riverside, CA? The most popular types of Remote Customer Service Rep jobs in Riverside, CA are:
What are popular job titles related to Freelance Remote Customer Service Rep jobs in Riverside, CA? For Freelance Remote Customer Service Rep jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Customer Service Rep jobs in Riverside, CA look for? The top searched job categories for Freelance Remote Customer Service Rep jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Freelance Remote Customer Service Rep jobs? Cities near Riverside, CA with the most Freelance Remote Customer Service Rep job openings:
Freelance Remote Customer Service Rep jobs near you
Infographic showing various Freelance Remote Customer Service Rep job openings in Riverside, CA as of June 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 8% In-person, and 92% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative I

Customer Service Representative I

Johnson Service Group (IL)

Irvine, CA • Remote

$18.57/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Job Description
Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center. Must live in Pacific, Mountain or Central time zone.
Schedule: Monday- Friday 9:00am-5:30 pm (Remote)
Hourly Rate: $18.57Qualifications
  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management.
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred.
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
Duties And ResponsibilitiesCustomer Advocate
  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.
Call Center Support
  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers.
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
Johnson Service Group logo

About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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