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Senior AI / ML Engineer (Python)
Charlotte, NC โข On-site
Full-time
Posted 12 days ago
Job description
ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry.
Job location: Charlotte, NC.
We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Key Responsibilities:
- Architectand develop AI-driven IVR and conversational systems using Python
- BuildNLP models for text classification and clustering to supportintent detection and call routing
- Performdata analysis using SQL
- Designand deploy LLM workflows (prompt engineering, RAG, evaluation) for voiceand chat use cases
- Leaddevelopment of Agentic AI workflows for multi-step customerinteractions
- Establish LLMOps best practices, including monitoring, evaluation, andlifecycle management
- Partnerwith IVR platform, speech engineering, and product teams
- Mentoroffshore and junior AI engineers
Requirements
- 12+years of experience in AI / ML
- Strong proficiency in Python.
- Provenexpertise in NLP, including:
- Textclassification
- Clustering
- Strongexperience in data analysis using SQL
- Hands-onexperience with LLMs:
- Promptengineering
- Evaluationframeworks
- Retrieval-AugmentedGeneration (RAG)
Good to Have:
- Experiencewith Agentic AI and multi-agent orchestration
- Experiencewith LLMOps / MLOps in production environments
- CloudExperience
Libraries & Tools:
- Python/ ML: NumPy, Pandas, Scikit-learn, XGBoost
- NLP: spaCy,Hugging Face Transformers, NLTK, Sentence-Transformers
- LLMFrameworks: LangChain, LlamaIndex, OpenAI SDK
- AgenticAI (Good to Have): LangGraph, AutoGen, CrewAI
- Data& SQL:Oracle, MySQL, SQLAlchemy
- VectorDatabases: FAISS, Pinecone, Weaviate, Qdrant
- LLMOps/ MLOps (Good to Have): MLflow, Weights &Biases, BentoML, Airflow
About iTTCONNECT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2017