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Freelance Onsite It Support Technician Jobs in Montreal, QC

ShareGate- en

Technical Support IT

Montreal, QC

CA$68K - CA$85K/yr

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...

Workleap - en

Technical Support IT

Montreal, QC

CA$68K - CA$85K/yr

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...

Alteo

IT Support Analyst [#4927]

Montreal, QC

College degree in IT * 3-5+ years of experience as IT Technician * Strong proficiency in Microsoft ... Experience in a helpdesk or IT support environment (SLAs, ticketing). * Knowledge of Office 365 and ...

Alteo

IT Support Analyst [#4927]

Montreal, QC

College degree in IT * 3-5+ years of experience as IT Technician * Strong proficiency in Microsoft ... Experience in a helpdesk or IT support environment (SLAs, ticketing). * Knowledge of Office 365 and ...

KPMG

IT End User Support Manager

Montreal, QC · On-site +1

The role is primarily onsite and is located at our downtown Montreal office - 600 boulevard de ... Provide Enhanced IT Support to Quebec firm leadership which is primarily based in the downtown ...

iSoftStone

Associate IT Support Engineer

Montreal, QC · Hybrid

iSoftStone, Inc. is seeking a n Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...

New

iSoftStone

Associate IT Support Engineer

Montreal, QC · Hybrid

CA$24 - CA$30/hr

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...

New

Ardene

IT Store Support Technician

Laval, QC · On-site

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our ... Providing IT support, as a first point of contact for store employees; * Receiving and responding ...

LocalJobShop.ca

IT Store Support Technician

Laval, QC · On-site

Reporting to the Service Desk Lead, the IT Store Support Technician will play a key role on our ... Providing IT support, as a first point of contact for store employees; * Receiving and responding ...

Fed IT

IT Technician

Montreal, QC

Mission Mission You will be responsible for providing daily IT support, maintaining end‑user systems and ensuring the stability of local infrastructures. Your contribution will directly impact ...

GAM Technical Services

L1 Support Hero

Montreal, QC

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... Opportunities for career growth, with mentorship from senior technicians and clear advancement ...

GAM Technical Services

L1 Support Hero

Montreal, QC · Remote

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... Opportunities for career growth, with mentorship from senior technicians and clear advancement ...

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Freelance Onsite It Support Technician information

What are the key skills and qualifications needed to thrive as a Freelance Onsite IT Support Technician, and why are they important?

To thrive as a Freelance Onsite IT Support Technician, you need strong problem-solving abilities, knowledge of hardware and software troubleshooting, and typically a background in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and various operating systems is essential. Excellent communication, customer service orientation, and adaptability help you build trust and efficiently resolve client issues. These skills and qualities are crucial for delivering prompt, reliable support and maintaining client satisfaction in diverse technical environments.

What are some common challenges faced by Freelance Onsite IT Support Technicians when working with new clients?

Freelance Onsite IT Support Technicians often encounter challenges such as quickly adapting to unfamiliar IT environments, understanding unique client systems, and managing client expectations within tight timeframes. Building trust with new clients requires strong communication and problem-solving skills, as well as the ability to work independently without immediate backup. Additionally, technicians must stay up-to-date with a variety of hardware and software to troubleshoot diverse technical issues efficiently.

What does a Freelance Onsite IT Support Technician do?

A Freelance Onsite IT Support Technician provides technical assistance directly at a client's location, troubleshooting computer hardware, software, and network issues. They are responsible for installing, maintaining, and repairing IT systems, ensuring minimal downtime and smooth operation. As freelancers, they often work with multiple clients, responding to on-demand service requests. Their tasks can include setting up workstations, resolving connectivity problems, and providing user training or support as needed.

What is the difference between Freelance Onsite IT Support Technician vs IT Support Specialist?

AspectFreelance Onsite IT Support TechnicianIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+ often preferredSimilar certifications, often with additional vendor-specific credentials
Work EnvironmentIndependent, on-demand onsite support for clientsIn-house or remote support within organizations
Employer & Industry UsageFreelance/contract basis, various industriesTypically employed by a company or IT service provider

While both roles require technical certifications and involve troubleshooting hardware and software issues, Freelance Onsite IT Support Technicians work independently providing on-site services to multiple clients, whereas IT Support Specialists are usually employed by a single organization, offering ongoing support either remotely or on-site.

What are popular job titles related to Freelance Onsite It Support Technician jobs in Montreal, QC? For Freelance Onsite It Support Technician jobs in Montreal, QC, the most frequently searched job titles are:
What job categories do people searching Freelance Onsite It Support Technician jobs in Montreal, QC look for? The top searched job categories for Freelance Onsite It Support Technician jobs in Montreal, QC are:
Freelance Onsite It Support Technician jobs near you
IT Support Engineer - Onsite

IT Support Engineer - Onsite

NearSource

Montreal, QC

Full-time

Posted 29 days ago

Job description

Job Title: IT Support Engineer – Onsite
Location: Montreal, Quebec, Canada
Experience: 3 to 5 Years
Rates: $32 to $35 CAD PH

Role Summary

NearSource is seeking an IT Support Engineer to support enterprise digital workplace systems in an on-site environment. The role focuses on delivering reliable end-user support, managing hardware and software environments, and ensuring operational stability across business-critical systems.

Key Responsibilities

  • Deliver onsite technical support for desktops, laptops, mobile devices, and peripherals across the organization.
  • Execute installation, configuration, and troubleshooting of hardware and software environments, including Windows and macOS systems.
  • Act as a liaison between IT and business units to manage user expectations and service delivery.
  • Support infrastructure teams with server and network-related tasks when on-site assistance is required.
  • Manage hardware lifecycle processes, including asset tracking, shipping, receiving, and inventory control.
  • Administer and deploy enterprise hardware and software solutions across multiple business units.
  • Maintain accurate records of IT assets and ensure compliance with asset management standards.
  • Troubleshoot technical issues with precision and ensure timely resolution aligned with SLA commitments.
  • Collaborate with cross-functional IT teams to prioritize and resolve incidents and service requests.
  • Contribute to the development and maintenance of technical documentation and knowledge base assets.
  • Deliver end-user training to improve the adoption and effective use of enterprise tools.
  • Adhere to established IT service management processes, standards, and workflows.

Must-Have Skills

  • Minimum 3 years of experience in desktop support or IT customer service within complex environments.
  • Strong expertise in Windows 10 and Windows 11 operating systems.
  • Hands-on experience with Microsoft, Active Directory, and Microsoft Office 365.
  • Experience supporting macOS environments.
  • Proficiency in Exchange and enterprise email support systems.
  • Familiarity with IT service management tools such as ServiceNow.
  • Strong understanding of hardware asset management and lifecycle processes.
  • Excellent problem-solving, analytical, and organizational skills.
  • Ability to manage workload independently in a fast-paced environment.
  • Strong communication skills with a customer-focused approach.

Nice-to-Have Skills

  • Experience with AutoPilot imaging and device provisioning.
  • Familiarity with Zoom Rooms and collaboration tools.
  • Exposure to L2 or L3 technical support environments.
  • Relevant certifications such as CompTIA A+, HDI, or Microsoft MCP.
  • Post-secondary education in a related field or equivalent experience.

Certifications

  • CompTIA A+, HDI, or Microsoft MCP certifications are considered an asset.

Apply now, or share your resume with salary expectations at careers@nearsource.ca. Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About the Company

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.