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Freelance Insurance Call Center Jobs in San Ramon, CA

Securitas Services

GSOC Operator

San Francisco, CA · On-site

If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ... Company-paid life insurance * Voluntary life and disability insurance * Employee assistance plan

Securitas

GSOC Operator

San Francisco, CA · On-site

$29 - $30/hr

If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ... Company-paid life insurance * Voluntary life and disability insurance * Employee assistance plan

Securitas Services

GSOC Operator

San Francisco, CA

If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this ... Company-paid life insurance * Voluntary life and disability insurance * Employee assistance plan

Ria Health

Manager of Admissions

San Francisco, CA · Remote

... insurance verification, change of contract (COF agreements), and system workflows. The ideal candidate is highly organized, proactive, and comfortable operating in a fast-paced call center ...

New

Johnson Service Group

Be Seen First

Member Assessment Agent - Bilingual- Spanish

South San Francisco, CA · On-site

$26.50 - $33.50/hr

Experience working in a call center environment highly preferred. Knowledge of: * Personal ... We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more. Johnson ...

New

Bland

Partner Success Manager

San Francisco, CA · On-site

$140K - $180K/yr

Why This Role Matters Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in San Ramon, CA? The most popular types of Insurance Call Center jobs in San Ramon, CA are:
What are popular job titles related to Freelance Insurance Call Center jobs in San Ramon, CA? For Freelance Insurance Call Center jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in San Ramon, CA look for? The top searched job categories for Freelance Insurance Call Center jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Freelance Insurance Call Center jobs? Cities near San Ramon, CA with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Contact Center Specialist

Technology Credit Union

San Jose, CA • On-site

$64K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Position Summary
The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact Technology Credit Union (Tech CU) by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres to established Tech CU policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client.
Responsibilities
Member Service Operations
  • In a professional manner handles telephone/email inquiries, including:
    • Provides quality customer service during each call.
    • Handles calls in accordance with established department guidelines, while adhering to all Tech CU policies and procedures.
    • Clearly and accurately explains the features, benefits and processes of Tech CU products and services, including membership/service related fees, which are relevant to needs of the caller.
    • Provides clear and accurate information in a timely manner.
    • Properly directs calls/requests to the appropriate employee/department for processing as needed.
  • Identifies product referral and cross-sell opportunities in a variety of situations, including; fulfilling immediate member needs, promotional offers and marketing campaigns.
  • Maintains a 92% available time for calls.
  • Effectively explains Tech CU policies, procedures, and compliance regulations to the member.
  • Processes authorized transactions/requests accurately and in a timely manner.
  • Responds to requests for assistance from staff and other Tech CU departments.

Work Schedule
  • Full-time; typically 40 hours/week
  • M-F, 8 hour shift within the 7:45am-6:00pm window
  • Plus rotating Saturdays 9:45am-2:15pm
  • Occasional overtime

Workplace Essentials
  • Supports Tech CU's Mission and Vision and consistently demonstrates Tech CU's Values (Accelerate, Collaborate, Innovate, & Cultivate).
  • Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
  • Complies with Tech CU policies and procedures.
  • Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
  • Complies with requirements imposed by federal, state and local regulatory agencies.
  • Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications
Education: High School diploma (or equivalent experience) is required
Experience: 2 years combined banking and/or call center experience preferred
Knowledge/Skills/Abilities:
  • Excellent verbal and written communication skills
  • Good time-management skills
  • Achieves a regular Call/Email average of 90% or better
  • Meets individual product referral goals as outlined by management
  • Strong organization, team orientation, P.C. Internet, and service skills

Licensing: Upon employment, must enroll and maintain registration with Nationwide Multistate Licensing System (NMLS) under Tech CU's company registration.
Typical Working Conditions: Office environment with member interaction via phone.
Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices.
Physical Requirements:
  • Ability to sit 92% of the day.
  • Mouse and use Keyboard, read computer screen for 90% of time during which one is seated.
  • Listening/speaking to others for 92% of time during which one is seated.

EQUAL EMPLOYMENT OPPORTUNITY
Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pay and Benefits
  • Position Grade: 102
  • Salary Range: minimum-$55,500, midpoint-$64,000, maximum-$72,500
  • Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
  • Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
  • Bonus Potential: Target 5% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.
Tech CU offers a comprehensive benefits package, including:
  • Health Coverage: Medical, dental, and vision plans
  • Income Protection: Life and disability insurance
  • Retirement: 401(k) plan with company match
  • Paid Holidays: 12 days annually
  • Paid Time Off (PTO):
    • Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
    • Increases with length of service
  • Voluntary Time Off (VTO):
    • 8 hours annually for full-time employees to support charitable organizations
  • Additional Benefits:
    • Flexible Spending Accounts
    • Employee-paid voluntary benefits
    • Leaves of absence in compliance with state and federal regulations

Apply