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Freelance Insurance Call Center Jobs in Washington

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

Ascensus

Call Center Representative

Washington, DC · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

Identify all accepted insurance plans and cards. Is able to advise patients if they need to bring a ... At least 1 year of Call Center experience preferred * At least 1 year of consumer-to-consumer ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

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The most popular types of Insurance Call Center jobs in Washington are:

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For Freelance Insurance Call Center jobs in Washington, the most frequently searched job titles are:

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Cities in Washington with the most Freelance Insurance Call Center job openings:

Freelance Insurance Call Center jobs near you

Call Center Representative/Indexer

Maryland Primary Care Physicians

Bowie, MD • On-site

$17 - $22/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Answer calls, assist with patient check-in/out, and direct patient requests or questions to the appropriate provider.

  • Schedule appointments, verify insurance information, and enter charges and patient information into the EMR system.

  • Index incoming Medical Records and assist with billing-related issues to ensure accurate patient billing and efficient account collection.

Job description

Description:

Job Title: Call Center Representative/ Indexer 


General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.  


Supervision Received: Report to Practice Manager or Site Supervisor


Supervision Exercised: None


Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.


Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  


Primary Duties/Responsibilities Include but is not Limited to:

  • Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
  • Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
  • Broad understanding of insurance practices and procedures.
  • Assist with billing related issues.
  • Indexing incoming Medical Records 
  • Ensure compliance with regulations and standards of performance for quality care.
  • Answer telephones and assist with patient check-in/check-out, as needed.
  • Direct patient requests or questions to the appropriate provider.
  • Schedule appointments.
  • Provide assistance to other office staff as needed.
  • Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
  • Maintain patient confidentiality
  • Perform related work and other duties as required.


Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. 


Education: High school diploma.


Experience:

  1. 1 to 3 years of call center or customer service experience in either an office setting or medical office. 
  2. Proficiency in the use and application of personal computers and related software.
  3. Broad understanding of insurance practices and procedures. (will receive training from site supervisor on office practices with insurances) 
  4. Broad understanding of medical terminology. (will receive training from site supervisor on office practices)


Certifications/License: None


Alternative to Minimum Qualifications: None

Requirements:

 Experience:

  1. Responsible for covering the phones/ call center during office hours 
  2. Broad understanding of computer systems / medical practices and responsible for indexing medical records. 
  3. Proficiency in the use and application of personal computers and related software.
  4. Broad understanding of insurance practices and procedures.
  5. Broad understanding of medical terminology.

Daily Operations 

  • Will report to Site Supervisor or Practice Manager weekly with a weekly report of prodcutivity . 
  • Will participate in office wide meetings and updates related to Call Center productivity. 
  • Will cover call center during hours designated while responsible for scanning medical records into EPIC or the appropriate department  . 

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