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Freelance Customer Success Manager Remote Jobs in Roxana, IL

UpGuard

Customer Success Manager

Saint Louis, MO · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations ... Success in This Role Within the first 12 months, the successful candidate will: * Build strong ...

Sbdinc

Project Solutions Manager

Saint Louis, MO · Remote

$105K - $169K/yr

Project Solutions Manager - Remote/Field Based Come build your career. It takes great people to ... Identify new opportunities for SBD to add value, streamline procedures, and enhance customer ...

ITW Evercoat

Market Development Manager

Saint Louis, MO · On-site +1

$85K - $110K/yr

Market Development Manager (Remote, US Based role) Drive Growth Beyond the Expected We're looking ... Explore new customer segments, applications, and go-to-market strategies Drive Revenue ...

ForgeFit

Remote Customer Service Specialist

Saint Louis, MO · On-site +1

$16.50 - $22/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

AssistIQ

Sr. Implementation Manager

Saint Louis, MO · Remote

Ensuring a smooth transition to customer success post go-live. * Continuously improve ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

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All JobsCustomer Success JobsFreelance Customer Success Manager Remote JobsFreelance Customer Success Manager Remote Jobs in Roxana, IL

Freelance Customer Success Manager Remote information

See Roxana, IL salary details

$31.2K

$79.7K

$134.3K

How much do freelance customer success manager remote jobs pay per year?

As of Jul 27, 2026, the average yearly pay for freelance customer success manager remote in Roxana, IL is $79,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $94,900.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM in a remote environment often requires strong communication skills and emotional intelligence, which remain essential despite technological advancements.

How to make $1000 a week remotely?

A Freelance Customer Success Manager can earn $1000 or more weekly by securing multiple clients, maintaining high client retention, and offering specialized services such as onboarding, training, and support. Building a strong online presence, utilizing freelance platforms, and developing in-demand skills like communication and CRM tools can help increase earning potential in a remote setting.

What is the difference between Freelance Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFreelance Customer Success Manager RemoteCustomer Support Specialist Remote
Required CredentialsExperience in customer success, relevant certifications (e.g., CSCP)Basic customer service skills, sometimes certifications in support tools
Work EnvironmentRemote, independent, project-basedRemote, often part of a support team
Employer & Industry UsageTech, SaaS, subscription servicesBroad, including retail, tech, telecom
Search & Comparison IntentFocus on strategic customer retention and successFocus on troubleshooting and issue resolution

Freelance Customer Success Managers remote roles focus on building long-term customer relationships and ensuring product adoption, often requiring strategic skills and certifications. Customer Support Specialists handle day-to-day troubleshooting and support queries, typically with less emphasis on strategic success metrics. Both roles are remote but differ in scope and responsibilities.

How to make 2000 a week working from home?

A Freelance Customer Success Manager can earn $2000 a week by building a strong client base, offering high-value services, and managing multiple accounts efficiently. Developing skills in communication, CRM tools, and remote collaboration can help increase earning potential. Consistent client acquisition and delivering quality support are key to reaching this income level remotely.
What job categories do people searching Freelance Customer Success Manager Remote jobs in Roxana, IL look for? The top searched job categories for Freelance Customer Success Manager Remote jobs in Roxana, IL are:
What cities near Roxana, IL are hiring for Freelance Customer Success Manager Remote jobs? Cities near Roxana, IL with the most Freelance Customer Success Manager Remote job openings:
Freelance Customer Success Manager Remote jobs near you
Infographic showing various Freelance Customer Success Manager Remote job openings in Roxana, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,657 per year, or $38.3 per hour.
Customer Success Manager

Customer Success Manager

UpGuard

Saint Louis, MO • Remote

$85K - $100K/yr

Full-time

Posted 20 days ago

Job description

Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights. 

Why are we hiring this role?
 
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
 
As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you do?
  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. 
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
  • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
What will you bring?
  • 2+ years' experience in customer success, project management or account management.
  • An understanding of cyber risk management or risk management frameworks.
  • Experience with supporting and building customer relationships in a scalable manner.
  • Ability to cover a book of business with on Eastern Time or Pacific Time.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level of proficiency in the English language, both written and spoken.
  • The ability to work cross functionally with many internal groups and be a team player.
  • Curious and willing to learn.
What would give you an edge?
  • Experience with a CRM, such as HubSpot or Salesforce.
  • Experience in Customer Success tools, such as ChurnZero or GainSight.
  • Experience in cyber risk management or risk management.
  • Understanding of Cyber Security best practices.
  • Basic/working knowledge of APIs.
  • Experience conducting training sessions.
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being 
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard 
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance 
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave 
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role 
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work 
  • Health Insurance: Health, dental, and vision insurance
#LI-BW1

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. 

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.