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Customer Success Saas Jobs in Roxana, IL (NOW HIRING)

Aggio

Lead Developer

Saint Louis, MO · On-site

$57.25 - $75/hr

Responsibilities Ensure customer success by supporting existing functionality, working on customer ... Knowledge of SaaS applications and SaaS deployment models Experience with NoSQL or other ...

Aggio

Lead Developer

Saint Louis, MO · On-site

$57.25 - $75/hr

Responsibilities • Ensure customer success by supporting existing functionality, working on ... and SaaS deployment models • Experience with NoSQL or other distributed systems • Prior ...

TechGuard Security

Technical Account Manager

O Fallon, IL · On-site

$45K - $55K/yr

... SaaS solutions.This role bridges the gap between clients and internal teams by combining technical expertise, project management, customer success, and strategic account management. The ideal ...

TechGuard Security

Technical Account Manager

O Fallon, IL · On-site

$45K - $55K/yr

... SaaS solutions. This role bridges the gap between clients and internal teams by combining technical expertise, project management, customer success, and strategic account management. The ideal ...

LaunchCode

Payment Solutions Architect

Saint Louis, MO · On-site

$49 - $70/hr

Help train sales, customer success, and product teams on payment technology. What We're Looking For * 5+ years of experience in payments, fintech, SaaS payments, merchant services, payment gateways ...

UpGuard, Inc

Account Executive

East Saint Louis, IL · On-site

$90K - $97K/yr

Work as a team with Sales Development Representatives (SDRs), Customer Success Managers (CSMs), and ... At least 2 years of technology-related closing experience at a B2B SaaS company * You are a ...

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All JobsCustomer Success Saas JobsCustomer Success Saas Jobs in Roxana, IL

Customer Success Saas information

See Roxana, IL salary details

$31.2K

$79.7K

$134.3K

How much do customer success saas jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success saas in Roxana, IL is $79,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What job categories do people searching Customer Success Saas jobs in Roxana, IL look for?

The top searched job categories for Customer Success Saas jobs in Roxana, IL are:

What cities near Roxana, IL are hiring for Customer Success Saas jobs?

Cities near Roxana, IL with the most Customer Success Saas job openings:

Customer Success Saas jobs near you

Lead Developer

Aggio

Saint Louis, MO • On-site

$57.25 - $75/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Company Description

Aggio (aggio.io) is a fast growing enterprise SaaS (Software as a Service) company with a mission to transform the agriculture industry by building sales and marketing applications that help our customers make better, more effective decisions.

Our Culture & Values

At Aggio we strive to create a positive atmosphere by practicing the following:

  • Always DO THE RIGHT THING: for our customers, employees, partners, and our environment.
  • Be TRANSPARENT: Build trust through transparency.
  • Be a TEAM PLAYER: We work together, win and fail together. We don't tolerate jerks.
  • Take OWNERSHIP & ACCOUNTABILITY: We are rewarded based on what we get done and not just what we do.
  • Choose SUCCESS BEFORE PERFECTION: Execute with agility.
  • Aim HIGHER: Shoot for the stars.
Job Description

Aggio (aggio.io) is looking for a Full Stack Lead developer and Technical Architect to help build a suite of scalable web applications to provide a unique experience to our users. This is a hands-on position, helping to solve technical issues for our growing number of customers. You will contribute to the technical design and implementation of features for various products as well as hire and lead a development team as our company grows.

Responsibilities

Ensure customer success by supporting existing functionality, working on customer issues, and providing the best possible solution

Implement performance improvements and architectural changes to ensure the best possible product in terms of scalability, performance, and deployment to the cloud

Innovate with new techniques and approaches to solve existing problems

Introduce and justify new frameworks and improvements

Work with data science, customer success, and product team members to develop and execute a technical roadmap

Qualifications

5+ years of software development and technical architecture experience solving complex web engineering problems

3+ years of frontend software development experience with JavaScript HTML and CSS, using tools such as Node.js, Angular, Bootstrap, jQuery, SASS, etc.

3+ years of experience designing and developing RESTful API

3+ years of experience with databases such as MySQL

Solid understanding of cloud based infrastructure platforms such as Google Cloud, AWS, Azure or similar

Nice to Have

Knowledge of SaaS applications and SaaS deployment models

Experience with NoSQL or other distributed systems

Prior experience on Force.com platform

Prior experience developing and supporting mobile applications

Comfortable working with agile processes and test driven development

Experience with unit testing and integration testing frameworks'

BS in Computer Science or related

Benefits

  • Be part of a no drama, results oriented, high performance team with a lot of autonomy for new ideas and bringing the best solutions for our customer and employees
  • Comprehensive benefits package including: health insurance, vacation, stock options and matching 401(k)
  • Dedicated training budget for each colleague
  • Extremely flexible work environment
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply