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Freelance Call Center Supervisor Jobs in Puerto Rico

Lifelink Foundation

Referral Coordinator

Guaynabo, PR

$14.75 - $19.25/hr

Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ... Other duties as assigned by Director of Recovery Services or immediate supervisor. Who You Are

LifeLink

Referral Coordinator

Guaynabo, PR · On-site

$14.75 - $19.25/hr

Receive and handle or appropriately triage miscellaneous calls from the call center (Positive ... Other duties as assigned by Director of Recovery Services or immediate supervisor. Who You Are

Liberty Latin America Communications, Inc.

PR

Report suggestions and complaints made by the customers to supervisor. * Keep updated in market ... call center environment. Validated inside sales experience. Other Qualifications: * Supervise ...

Carolina Foods, Inc.

Maintenance Manager

Carolina, PR · On-site

$80 - $100/hr

... center. This role will also be responsible for increasing the reliability of all manufacturing ... Work with HR Department to hire maintenance technicians and supervisors as needed. Develop a call ...

Liberty Latin America Communications, Inc.

PR

You will advance to next level or supervisors any escalations or situations needed to be resolved ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

Liberty Latin America Communications, Inc.

PR

You will advance to next level or supervisors any escalations or situations needed to be resolved ... Direct Debit, IVR Automatic Payment, Web Payment, Payment through a call center representative over ...

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Freelance Call Center Supervisor information

What does a freelance call center supervisor do?

A Freelance Call Center Supervisor oversees the daily operations of a call center team on a contract or project basis. Their responsibilities include managing staff, monitoring call quality, providing coaching and feedback, and ensuring performance targets are met. Unlike full-time supervisors, freelancers may work with multiple clients or on short-term assignments, providing flexibility for both the supervisor and the organization. They often bring specialized expertise to help improve service levels or manage peak workload periods.

What are the key skills and qualifications needed to thrive as a freelance call center supervisor?

To thrive as a Freelance Call Center Supervisor, you need experience in customer service management, staff supervision, and performance analysis, often supported by a relevant diploma or degree. Familiarity with call center software (such as Zendesk or Five9), workforce management tools, and CRM systems is typically required. Strong leadership, conflict resolution, and effective communication skills help you motivate teams and resolve escalated issues. These competencies are vital to ensure efficient operations, high-quality customer interactions, and sustained team productivity in dynamic remote environments.

How does a freelance call center supervisor typically coordinate with remote agents and ensure consistent performance standards?

As a freelance call center supervisor, you often manage a distributed team of agents working from various locations. Effective coordination relies on regular virtual meetings, utilizing cloud-based call monitoring tools, and setting clear performance metrics. You’ll be responsible for providing real-time feedback, troubleshooting issues, and facilitating training sessions to maintain quality and compliance. Building trust and open communication channels is key to ensuring agents feel supported and deliver consistent service across shifts.

What are the most commonly searched types of Call Center Supervisor jobs in Puerto Rico?

The most popular types of Call Center Supervisor jobs in Puerto Rico are:

Freelance Call Center Supervisor jobs near you

Lead Contact Representative (Bilingual-Spanish)

US Department of the Treasury

Ponce, PR • On-site

$61K/yr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Advise taxpayers of their rights and appeals procedures related to individual and business accounts.

  • Research accounts and interact with individuals, including third-party representatives, in sensitive or challenging situations.

  • Coordinate workflow and resolve problems by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements.

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

312th of 856 rated public administrative organizations

Job description

WHAT ISTaxpayer Services Service Center - Accounts Management?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.
  • Telework eligible positions do not guarantee telework.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE GS - 9: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes:

  • Applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload to advise taxpayers of their rights and appeals procedure;
  • Researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account;
  • Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements in order to coordinate workflow and resolve related problems;
  • Assessing the performance capabilities of employees in order to assign work appropriately;
  • Experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor;
  • Experience utilizing inventory management procedures to control casework and conduct research;
  • Experience coaching, instructing, and/or evaluating subordinates.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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