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Freelance Call Center Representative Jobs in Indiana

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Rep. Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN Client: IN-DOR Duration: 6+ Months (Possibility of extension) Onsite * Selected candidate will be ...

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Freelance Call Center Representative information

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Freelance Call Center Representative jobs near you
Infographic showing various Freelance Call Center Representative job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Outbound Call Center Representative

Surf Internet

Fort Wayne, IN

Full-time

Posted 28 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Overview

The Outbound Call Center Representative is responsible for proactively contacting prospective and existing customers to generate sales opportunities, promote products and services, and drive revenue growth. This role serves as a key point of contact between the company and its customers, delivering a professional, consultative sales experience through outbound telephone outreach and follow-up communications.

Reports To:               Inside Sales Supervisor

Department:               Sales - Residential     

Job Status:                Exempt          

Responsibilities:
  • Conduct high-volume outbound calls to prospective and existing customers using company-provided lead lists and dialing systems. 
  • Identify customer needs and recommend products, services, or upgrades that best fit those needs. 
  • Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.   
  • Follow approved call scripts, sales processes, and compliance guidelines. 
  • Accurately document customer interactions, dispositions, and sales activities within the CRM system. 
  • Maintain detailed and up-to-date customer records. 
  • Schedule appointments, callbacks, and follow-up activities as needed. 
  • Stay informed about the latest services, products, and promotions available to customers. 
  • Meet or exceed key performance indicators (KPIs) including call volume, contact rate, conversion rate, and revenue targets. 
  • Participate in coaching sessions, training programs, and team meetings to continuously improve performance. 

Qualifications:

  • High school diploma or equivalent. 
  • 1+ years of call center, inside sales, telemarketing, or customer service experience. 
  • Strong verbal communication and active listening skills. 
  • Ability to build rapport quickly with customers over the phone. 
  • Basic computer proficiency, including HubSpot and Microsoft Office applications. 
  • Strong organizational skills and attention to detail. 
  • Ability to work independently while maintaining productivity standards. 
  • Ability to thrive in a fast-paced, goal-oriented environment. 
  • Previous outbound sales or lead generation experience. 
  • Experience using automated dialing platforms and customer relationship management (CRM) systems. 
  • Proven track record of achieving or exceeding sales goals. 

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

Workplace

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